Is there like a team behind the Heliosurge account? No matter what time, Heliosurge likes or replies any post anywhere on the forum. This is some next level A.I.
Could you document what exactly did you do to get into this state? It is not very clear.
The original reddit thread suggests that the user was trying to flash Valve dongles and instead flashed (or corrupted) Pimax RF chips. Did you do the same?
These are the RF chips from Valve’s system, but from the screenshot it is difficult to say, how they are connected to your computer. They are however in boot loader mode, i.e. inoperable.
Could you please share us your ticket number?
We need ask the technician to diagnose your problems, we will make sure they take immediate action on your ticket.
thank you. #22551 I just see that an answer came on 02/21 - there was no email notification. I will do the step - re-install the hmd-firmware, but I believe that it does not affect the “dongles”.
edit:
the error still occures, despite new firmware
Then they are connected to Pimax headset, i.e. they are inside the headset. I cannot tell what exactly happened, but I can tell that you managed to switch the RF receiver chips inside Pimax into a boot mode, but did not switch them back into normal mode.
While technically lighthouse_console should work with any lighthouse component, it is quite possible (and probable) that no one at Valve has validated it with Pimax headsets or for operation on Valve dongles, while Pimax headset with the same dongles is connected.
Your only hope is if Pimax can flash and/or switch the RF chips inside the headset back into an operational mode.