Hi Pimax team,
I got my 2 $100 coupons and was going to use them…
However, I found that I cannot add VR Comfort Kit and Backer Plan F (controller switch) into cart at the same time - they seem to be sold on separate domains, and therefore go into separate carts . Can you help me? I want to get Plan F and comfort kit, and I have my 2 coupons which I want to use fully (and not like use half lose half). I also want to order eye tracking but I don’t see it anywhere.
@matthew.xu would you be able to help with this?
As i know, you couldn’t use coupons with upgrade plan F, only to buy Pimax producted items. Plan F includes Vive Index controllers.
That should depend on the coupon. At least 1 of mine is money back outside kickstarter so I should be allowed to use it on anything. Anyway, that not the problem I’m having.
Hi @f3flight, sorry for the late reply.
Coupons cannot be used on Plan F because this is upgrade to the Valve controller.
Eye-tracking will be available for purchase at the beginning of shipment and will be in stock.
Thank you very much.
@Matthew.Xu: then refund one of my coupons please. It was a paypal transfer (NOT Kickstarter) in order to get extra hand tracking for $100, which is now sold for $169 so apparently I will not get what I paid for.
Please refund this money instead of giving me a coupon. This should have been an “unlocked” coupon by all means but you only make things harder, please refund to my paypal account - the second coupon you gave me, which ends with *1866.
I will then be actually able to use this money to pay for Plan F.
I have already told Sally about your request, she will confirm with you at ticket #21144, and will apply for refund or other services for you. Thank you very much.
Thanks. 2 days later - still no response to my refund request.
Sorry for the inconvenience.
To speed up customer service, respond quickly to ticket and after-sales services, etc.
This week, two new staff came to the service team, and we are training them on how to deal with pre-sales and after-sales tickets quickly, so it may lead to no response situations.
If you have a ticket that needs to be dealt with in a timely manner, please let me know and I will send it to them immediately.
The long no response situation is bound to improve next week.
Thank you very much.
@Matthew.Xu Thanks Matthew. Can you ask Sally to check my ticket again?
No problem, I’ll tell her right away.
@Matthew.Xu and one more time please, even better if you check my ticket yourself because I’m not getting the right treatment there. Pimax doesnt want to return my $100 which was transferred outside of Kickstarter after the campaign was over already. Dont steal from me! I dont need a coupon for that amount as the amount was designated to get an item and that wont happen after you changed prices. Dont steal from me! Please refund!
Sorry for my late reply.
I understand your requirements, but the company’s current policy may be somewhat different from your needs.
Sally will help you special apply for a refund of $100. we cannot guarantee that it will be approved.
Or, do you accept my suggestion? I suggest you keep it and sell it after receiving the hand motion.
Thank you very much. And Merry Christmas to you.
Hi Matthew. Looking forward for a “special apply”. Have not heard anything positive in the ticket for a week now.
Hi @f3flight, Sally is speeding up the application process and will reply to you once it is approved.
I think you can get her reply this week. Thank you.