I thought I’d try and ring this number and see if they might advise as to whether I should pay the duty or not but guess what - no answer!!
By the way, I read on the HMRC website that there’s a £50 + VAT fee if they have to make a refund that is not due to their fault - so if the duty get’s paid to HMRC before you get it back from FedEx then I expect we can expect that. Having said that, there’s probably a bigger fee if FedEx have to pay it back when they reckon it’s not their fault!!!
I haven’t received the invoice, I sent a request to Fedex to provide it to me today. I’ll post an update as soon as I hear from them.
EDIT: I’m not sure, but I think I can remember that £220 was something like VAT.
yeah i was hit with the "pay or we send it back " im in aus
i think they should refound us the import as they cost arms and a leg or free eyetracking
It’s interesting how it’s quite different - exchange rates haven’t varied that much recently to make such a difference.
BTW my Artizan shipment in July was charged at £87 by Fedex ($450 price) that seems to be about in line with £300 charge for 8KX ($1200 - $1400 price)
Hi Hacksalan, are you in Australia or Austria? I think all the EU countries are aligned at the moment and there shouldn’t be any duty tax (VAT sales tax yes but not duty) but not sure what the rules are for Australia if that’s where you are.
Hi Asonkin. Running the risk of going off topic for a second - sorry guys. But I’ve got an Artisan as well, in anticipation of getting mine I’m wondering how the sweet spot differs between the two (hear lots about 8Kx vs 5K+ but not 8Kx vs Artisan).
Need to dig it out 
I disconnected it when I’ve got 8KX. It’s a good headset, but comparing it to 8KX, I’m very sensitive to SDE and 8KX is the first headset I can not see it. But sweetspot wise I think Artizan have bigger one. I’ll check it again over the weekend and PM you.
Thanks, that would be great.
The HS code supplied by Pimax was 9504509100, the UK HS code looks a little different:
I dunno if FedEx is going to try to pin the blame on us.
I’ve just paid so we are in the exact same boat now. I emailed FedEx yesterday but haven’t heard anything from them but will let you know anything I do hear. I’m not going to get stressed about this but will try to follow it through to get a refund.
no, for one there IS a 1000 (see my previous post), also it wouldn’t be due to duties as wel, lastly, the digits AFTER the harmonized first 6 digits must differ due to being issued for export in country of origin and do not neccessarily translate directly to the corresponding code at the region of entry. Welcome to globalism…
I’ve just received the following email from ukinvoicequery@fedex.com
Dear Sir or Madam,
Thank you for your recent enquiry.
In order for us to review this matter fully, we require additional information as indicated below. Please kindly forward by return the following details:
• Valid FedEx account number(s)
• Air Waybill number(s)
• Invoice number(s)
Once we have the requested information, we will be able to assist you.
The only FedEx number I have is the tracking number which I gave them (clearly they need more numbers). What’s an Air Waybill number? And it looks like I need an invoice from Pimax which I haven’t got - or maybe they are asking for the FedEx invoice which I also haven’t got. Just thought I’d share my woes with you!!
yeah australia
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Bumping this thread to keep it alive. If anyone has had success getting a refund on import duty please tell us what steps you took to get it.
After emailing FedEx explaining that I think Pimax used the wrong HS code and asking what the process would be to get a refund of the Duty I got the following response below. Anyone care to translate? I responded back saying that that doesn’t answer my question but haven’t heard back from them.
Dear Sir or Madam,
Thank you for your query regarding the Duty and Tax charges levied on invoice 3977150xxxxxx.
Our Terms and Conditions are such that the recipient or importer will be invoiced for Duty and Tax charges unless the sender selects the ‘bill sender’ or ‘bill 3rd party’ option on the FedEx International Air Waybill. Unfortunately, neither of these options has been selected on this occasion, therefore FedEx have invoiced you, the recipient, correctly.
FedEx pays the import Duty and Tax directly to Customs and then subsequently sends the invoice to the ‘bill to’ party on the FedEx International Air Waybill.
FedEx trust this clarifies the matter, however should you have any further queries please do not hesitate to contact us.
Yours Faithfully,
Harish N
That looks like a “suck it up” letter and that Fedex will do nothing. Have you raised a ticket with Pimax as this looks remarkably like another case of typical Pimax ineptitude.
I have raised a ticket - on Pimax’s request interestingly (see above posts) - but as part of the ticket I asked for the invoice so I could send it FedEx and which they sent me but I now get the feeling that they consider the matter closed.
To be honest I don’t think we will get much from Pimax until we know exactly what code they should have put on the paper work which I think we will only get from HMRC - and then we might have to push Pimax for new paperwork. I’m going to keep pushing FedEx but I expect they will wait until they have passed on the duty to HMRC and then tell me that I will need to take it up with HMRC because all they do is collect the money according to the code. I will point out to them that the code actually used shouldn’t incur duty anyway but I expect they will say this exception or that exception means they needed to charge it and that I need to take it up with HMRC. I will then take it up with HMRC who are normally good at things like this I’ve found (in terms of they like things to be ‘right’) and I think they will interact but it might take time. Would be good if you could push FedEx and Pimax as well in case we get different responses.
Sounds like they assumed you were trying to get a full refund on import charges rather than simply change the customs code to the correct one… Thanks FedEx
I made it very clear that it was just the import duty that I believed was incorrect.