Hi @Matthew.Xu @PimaxUSA @SweViver @PimaxVR,
we need offical statements for the questions at the bottom of my post to end the confusion regarding both plans and to avoid further support tickets which got different results so far. Please skip my user journey as needed if too long to read and go straight to the questions.
I’m a First 8K Full Package Ever backer who not switched to a 5K+. My initial goal was to keep all my stretch goals (especially the MAS), base stations and upgrade to Index controllers. Both Pimax Day presentations were great and I was hooked immediately expecially as I saw the Elite Dangerous screenshots .
Because there was no other option available I preordered my 8KX Deluxe Audio via Plan D keeping the Eyetracker on 01.11.as soon as the shop stabilised, so I opted out all other stretch goals.
I revisted the shop 2 days after and I realised the Owner Upgrade Program. Later this option was advertised as solution for my initial goal by Matthew.
On top I realised that the Owner Upgrade Program provided the same discount like my Plan D combo :
I contacted the support via ticket #19375 the last two days to switch to the current owner upgrade plan to be able to keep my stretch goals. Unfortunately this was denied, in contrast there were various positive reports from other backers in the forum who could either order via the current owner upgrade plan or could get their stretch goals back for free.
I’m now confused and disappointed at the same time, instead of being satisfied pre-ordering your top-end device in the highest configuration .
Could you please provide an official statement for the following questions:
- Why the Current Owner Upgrade Program provide the same discounts compared to Plan D opt out all stretch goals except eye tracking?
- Is it possible for backers to pre-order a 8K+/X via the Owner Upgrade Program?
- If it is not possible, how we can preorder a 8K+/X keeping all the stretch goals and still get a discount?
- If I had choosen e.g. Plan D and pre-ordered, can I change afterwards to keep my stretch goals and what I have to do?