Artisan 90Hz problem

Pimax Hardware P2: Artisan
1

Hi guys, help me deal with my problem.
I’ll start with how it happened.

  1. I used PiToolSetup_1.0.1.249_R255 and my HMD had distortions and if this is not counted, then everything worked fine,
  2. I installed PiToolSetup_1.0.1.254_ alpha and everything with displays became normal and everything seemed to work fine too
  3. I didn’t decide to reset everything by default to run tests, and after that 90Hz doesn’t work as well as 72 or 120Hz when I turn on 90Hz the picture in the helmet is very dark and I see dark flickers.

Do you have any ideas on how to fix this or what could be the matter?
I must say right away that there are all updates and my pc has no problems with this.

1 Like
2

I also want to add that I tried other pitool and even tried to reinstall the firmware all this did not solve the problem.

3

I dont understand your point nr 3 . What exacly issue do you have ?

4

in 90Hz mode, the image is darker than in 72 or 120 mode, I understand that the difference should be, but not so that 90 would be worse than 72Hz

5

Seems like a firmware issue. We are looking into this problem, and it should be fixed in a new FW or PiTool version.

3 Likes
6

Hi, I had problems with firmware 255.258 and I decided to reinstall it and made a brick from my helmet, now my helmet is flashed with new firmware (thanks to the guys from pimax support) 255.262 and the problem is still in 90Hz mode.

7

so this is most likely pitool.

8

Trying it now, will tell you in a min or so

9

Well, I dont have this issue, 90hz works well.
And it remind me how good it is, colors and brightness are much better than on the 8k.
Basically everything is better, I just love this headset.

10

@Ludiks @16BIT

Could you post the first 9 digits of the S/N of your Artisan?

According to this (https://community.openmr.ai/t/replied-how-to-check-sku/15475/12) this should identify the product (6 digits) and the manufacturing week and year, without giving the complete S/N.

1 Like
11

@risa2000
Yes already checked this out
sn start by 203600 1 00 so it was manufactured during the first week of this year, I guess.

2 Likes
12

203600101 my sn _________

2 Likes
13

@Ludiks @16BIT
thanks for the numbers. What is interesting is that the manufacturing year and week look legit (i. e. fresh built), but product ID 203600 correspond to 5k+ as already confirmed on this forum.

2 Likes
14

Hi guys, I don’t understand how it works? the year of production is marked as 100 or 101, but because we have 2020, why is there 1, today we got a video from MRTV, and its series has the number 203600 203, how does it work? why 203
@risa2000
image

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