@Alan.sun you there?SUPEN-3635

@Alan.sun you there?
SUPEN-3635

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@Alan.sun its silence aagain with the support…

ive found you must reply through the support ticket. Even replying to the emails you get does not get an answer.

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i dont know why this is going so slow…

Alan did get on my computer and check it out but it was like 11pm -midnight EST USA. the time thing with China really blows

i am waithing for almost 4 months for a replacement for my 5kplus…
Now i get this as an answer?:

We are looking for new logistics partners,so the replacement headset will be later???

I am even willing to buy a new one at your site,and then when you recieve my broken 5kplus you can send my money back!!!

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@john2910

hi, cees

We have added you to replacement cable list, and it will be sent by Next Monday.

We will update the tracking number before Next Wednesday!

Sorry for your inconvenience!

BUT I ALSO NEED THE REPLACEMENT FOR THE 5KPLUS,THATS MORE IMPORTANT.
i AM WAITING ALMOST 4 MONTHS FOR A REPLACEMENT…
@Alan.sun

I did get an email now…

But what,now you are asking again for pictures etc???

I made a topic 4 months ago with pictures.
Also did you get all the info with picures on the support email.

And 3 months ago it was aproved to get a replacement!

So send me a replacement and i dont bother pimax anymore.

i emailed you again @Alan.sun
So please reply

i am still sitting here with a broken 5kplus !!!
@Alan.sun

hello? Any news yet?

@Alan.sun did you get my serial on the supen 3635 for my replacement?
if i go there now the supen site is completly a mess?

can you login to support ? I am see a broken page right now.

its all broken…