8kx Yellow/green LED no display and not recognized by Piplay

Pimax Hardware P2: 8kX
1

My 8kx when connected display a yellow/green led and piplay dont recognize anything (no error or any warning message)
If I close and open Piplay, the Headset responds reinitializing (it turns off by himself, shows a yellow LED, and then turns red again and then Yellow/green LED)
But if a let it connected and wait like 20 minutes it suddenly connects like magic and works ok…

Tried to start piservice manually
change DP and usb ports
Different combinations between starting PC, piplay and HMD
And no changes

Is there a fix for this issue?

My pc
3090 RTX
z790 aorus elite
i9 12900k
32GB

Thank you all!!

2

Is your GPU Gigabyte?

3

Yes it is!

4

Have you tried to install the latest PimaxPlay? And wipe out the old files and folders beforehand.

5

Yes… I tried all versions I found on internet V16, 17, 18 and the new one from pimax website.

6

Please log a support ticket. I assume the headset may need a firmware flash.

7

Im in contact with pimax support.
They send me a firmware and they say I have to go to dfu.exe and flash the file, but dfu keeps loading and never starts.
After that they asked me to export a log and send to them. Now they say it should be a cable issue…
I tried with another cable and the results are the same.
Asked for help on the official discord channel too but I have no answer there…

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8

Im looking for the ticket # but I cant find it on the email.

9

Send @PimaxQuorra your email address in a pm and he maybe able to get details. But not sure

1 Like
10

Thanks for the ping!

@Victorqn Please kindly check the DM.

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11

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