8KX User Reviews

[neal_white_iii]

@industria

Right away with cons and pros after couple hours of testing in Half life Alyx and Asseto Corsa. I was comparing to index which i do own at home and 5k+ which i used as a loaner.

Pros:

• i have tried big fov in Half Life and it works supperior, gorgeous, no artefacts/mirrorings on the outer edges, buttersmooth even with 1080ti (75 frames all we need)
• no sde found, at all, its crystal clear like advertised
• no need for antialiasing, there are simply NO Jaggies anymore
• distortion isnt there, unless you know where to look for it (technically its there, but not an issue. It really depends on your face/head shape, some people wont be able to find it at all.)
• i have invited my girl friend to make a direct compare of colors between index and 8kx, same game, same spot, same conditions and colors. She even said she likes pimax colors more than index. As for me - they are similar.
• audio is fine
• good housing quality
• software worked out of the box (with controllers and tracking, no issues found)

Cons: (are very very personal and most of you wont experience this issues or at least not all of them)

• light bleed from the glasses cut outs in the foam, huge, horrible, requires modding or another foam
• chromatic aberrations in gui (interface only) (white borders become everything else but not white)
• not enough room for a big nose (same as before), its just painful even with this new strap (very personal, if you have small head and average to big nose - its gonna be an issue)
• some minor issue with sweetspot (one eye has always better clarity than another, cant remember something like that with 5k)(ipd related, multiple ways to fix)
• minor quality issues (damaged foam) which you dont expect receiving new stuff (see photo)
  

Considering pimax production is not only a hardware, but also a software and customer support - the last comes to the review as well, if you’re a potential pimax buyer - beware, you will have to deal with stress, ignorance and total chaos there.

My last experience with support:

1. small manufacture issue shown on the photo - ignored.
2. no thin face foam - ignored.
3. 3 times requested to send me my basestations which i have paid almost 3 years ago, see below:

As expected, no basestations were sent. Last response.

Through we all know base stations development was abandoned half year ago.

Conclusion:

• superior hardware
• working software
• acceptable comfort
• horrible customer support
• still need to work on quality check, receiving new item with damaged foam and lack of accessories like second foam - is a little bit disapointing.

p.s. thanks to everyone for advises, but there is no real need in troubleshooting, i have decided to sell my headset long time ago as i’m a very very greedy person ^,.,^
I have created this thread only to provide some feedback (which i believe remains more positive than negative), it’s a great headset with incredible picture quality afterall.

Original post: https://community.openmr.ai/t/my-8kx-journey-cons-and-pros-customer-service-nightmare/29082?u=neal_white_iii