8kx Right screen goes black

[Phillybump]

Decided to try and use the 8kx at 114 refresh rate it would play fine for about 2 minutes and the the right screen would go black and stop working. I tried it several times with the same result. But what I found was weird was it was using less gpu vram, around 7.1 to 7.3 while the native mode was using around 7.6to 7.8 vram. I figured set the 114 refresh rate would use more vram Maybe I’m Wrong but has anybody run into this problem

[DrWilken]

It’s probably a power issue (at least that’s what I think after seeing several people with that issue).

Try a different USB port for the power only cable (black inside of plug).

Or maybe even try a USB wall adapter.

It makes sense that it’s using more VRAM in native resolution as it’s rendering a bigger image than in upscaled mode…

[drowhunter]

@Phillybump

I tried it several times with the same result. But what I found was weird was it was using less gpu vram, around 7.1 to 7.3 while the native mode was using around 7.6to 7.8 vram. I figured set the 114 refresh rate would use more vram Maybe I’m Wrong but has anybody run into this problem

you sure it was only using less vram because it was only rendering one screen ?

[Phillybump]

I’ll try another USB but as far as the vram situation I know it was like that before the screen went out

[Phillybump]

I tried every othe USB port on my computer and the right screen still goes blank and then I have to completely reset my headset for that right screen to come back on and none of them fix the problem like I said within 30 seconds to 2 minutes the right screen goes blank.

[Goosekr]

Please raise a ticket for the same. There is a firmware upgrade to solve this problem