It’s been a little bit since I did any software upgrade. I recently built a new Pc. So I downloaded the latest pimax client instead of the last pitool. Now I remember when I did the pitool like over a year back i think. It did a firmware update which locked my 8kx and I had to revert back. Now Since I installed the latest pimax client it say my hmd needs an update. I’m scared to do it. What do you guys think… I don’t think I have the latest 8kx … I bought mine when the 90hz either just came out or a week or 2 after the 90hz came out.
Also it feels like it has motion blur with a floaty feel when I turn my head
13900k
asus 4090
ddr 5 7600 32gb
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Hello,
The Pimax Client will offers an appropriate firmware update for your 8KX.
If you’re concerned about the possibility of the update causing any problems, you can share the first 4 serial numbers (2075/2076) of your headset with us and we can provide you with the latest stable firmware. This will ensure that the update process runs smoothly and minimises the risk of any issues occurring during the update.
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Oh Great , When I get home I’ll get that to you. Can I get that on the headset or in the software ?
Thanks
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The firmware update is still optional and not forced?
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I was wondering if it would fix the floaty motion blur visuals when I turn my head, Maybe even the jitter the 8kx has.
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I wasn’t forced to update.
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Awesome thank you good to hear as it was a pain before having to downgrade both firmware and software when it broke compatibility.with my system with earlier clients.
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Hello,
It wasn’t forced to update.
We have removed this since last patch.
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Based on the information provided, it is assumed that your headset is the 2076 model. If you are experiencing issues, we recommend flashing the M299 firmware which is a stable version that provides 90Hz and has resolved most of the reported issues.
We suggest that you try adjusting the headstrap of your headset as it may be causing wobbling and motion blur visuals. Proper adjustment of the headstrap can greatly improve the overall comfort and stability of the headset, resulting in a better visual experience.
he could be talking about motion smoothing.
Its best he turns that “OFF” in Pitool AND Steamvr.
it causes that watery effect when moving your head.
~todd
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I’m sorry , I will check the model number to confirm hopefully by tomorrow, where should I look for it ?
Thank you so much for the reply and firmware
also I already have 90hz active, when I bought the headset the option wasn’t there and when I updated with the 90hz firmware it was all good, I might be one firmware after that. Is there a way of me know exactly what firmware i have…
For What I remember I have motion smoothing off, but will double check. Thanks
Hello,
You can always look for the SN on the box. It’s labelled at the side.
SN under the headset started with 2075, also never had an issue with 90hz working, just in case if anyone is wondering
Hello,
If you’re experiencing issues and suspect that a debug M299 firmware might be a potential
solution.
I would recommend reaching out to our technical specialist for assistance with the firmware flashing process if you’re not familiar with the procedure. It’s important to ensure that you have the correct firmware for your device and that you follow the appropriate steps to avoid any potential risks or damages.
If you update to the M299 version and continue to experience flickering while running in 90Hz, please don’t hesitate to inform me. I will do my best to help you troubleshoot the issue and find a suitable solution.
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I have no issues in 90hz , 90 works perfect, never had an issue, I just want to know since I downloaded pimax client and it telling me i have a headset update if I should do it
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Hello,
I recommend updating the firmware of the headset if a prompt for an update appears.
i did, it said it failed and now the light on the HMD is blinking different colors
If the headset is displaying different blinking colors and the HMD driver is being recognized as the Guillemot STM DFU device, you can follow these steps to uninstall the driver:
- Open the Device Manager on your computer.
- Locate the Guillemot STM DFU device driver in the list.
- Right-click on the driver and select “Uninstall” or “Remove.”
- Confirm the driver uninstallation if prompted.
Once you have uninstalled the driver, you can proceed with the instructions provided in the article you mentioned (HMD flashes red, blue and green and can't be connected : Pimax Support) to flash the firmware again using the DFU tool. The article should provide detailed instructions on how to perform the firmware flashing process.
It’s important to note that following these instructions requires technical knowledge and understanding of the process. If you are unsure or uncomfortable performing these steps, it is recommended to seek assistance from technical support or the manufacturer of the device for further guidance.
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