We created this category for resolving issues from backers better

Dear Backers,

We plan to create two category to solve issues and answer questions more efficiently(diversion of work):

  • 1.Have issue after received headset category for ** @Sean.Huang @Doman.Chen @Alan.sun *(Tedch support team) to answer and resolve backers’ issue ASAP,every topic in this category will be noticed and answered soon(They will visit these topics every day).

  • 2.Didn’t receive the headset but have some questions category for backers who purchase the headset already and waiting for their headset,Matthew will check and give them their answer every day.

For building these two category,8K Series and 4K category will focus on discussing headset ,pitool improvement and other topics they are interested in.And we will also hold activities for attracting new enthusiasts and stimulate backers to join topics.

Thanks for your support and time for our forum.

1 Like

Hi pimax Team.
I have reseve m 5k+ today, after installing pitool, updating it, installing steam vr and calibrating it I thought i am good to go but i think my pimax is broken. The picture is splitted in two halfs and there are hundrets of flickering pixels in all differnent colors. Is there something a software fix could Do or did i need a replacement? :(:sob:

1 Like

Hi Pimax,
Backer 4013 here for a 5k+. I have put in 3 support tickets that were all closed, the last one just saying email support@pimaxvr.com. Email sent 1 week ago.

I got an email 2/15 giving me a tracking number for a package that was delivered in Louisiana on 2/1. I live in Texas, so either this is the wrong tracking number, or you sent it to the wrong address.
Need some kind of actual response from Pimax, as I haven’t gotten any even acknowledgement of the issue, only closed cases.

Steamvr not detecting 8k, but Pi tool does

Hello I received my headset 5K+ but it has issues. Very bad quality screen and dots all around. I would like to send it back and get my original 8K. You guys knew about the cable problem but you still send defective products to you backers who carried you the way.

I don’t want this headset. I have been waiting for something great but after long time wait I get faulty headset. Take this headset back and send me my original 8K order or take this headset back and give my money back.

Thank you


Backer 5098
Serial number