The team is a group of VR enthusiasts that are trying to create VR headsets for other enthusiasts. We do not have lots of bilingual staffs, do not think it through sometimes indeed, especially when getting excited or had some beers. Please do not compare us with the giants with significant branding budget yet 
We will maintain the FAQ list from today:
for any question not covered in the FAQ, please poke @Pimax-Support
will update in the FAQ when the support team gets confirmed answers.
http://community.openmr.ai/t/updated-0910-pimax-5k-8k-faq/7462