Tracking Issues April 2020

Hi,this is alex, could you please send me the full SN to my e-mail to help me reproduce the tracking issue? and please check your firmware of the controllers.

My e-mail address: Alex.liu@pimaxvr.com

4 Likes

Date: April 1st, 2020
Issue Title: Index Controllers intermittent tracking
Description: Same flinny75 description copy: Mostly when playing Beat Saber, controllers will freeze in position and rest orientation to point forward. Tracking resumes after half second. Happens to both controllers.
And Add in Alyx when move with joy Im have random stops and random haptic feedback pulses. When connect one controller via USB-C in headset works perfect, Beat Saber same.

HMD Model: Pimax 5K+
First 3 Numbers Serial: 203
Pitool Version: V1.0.1.258
HMD Firmware: V2.1.255.263
Tracking: 2* Lighthouse 1.0

System Info

  • Windows Version : Windows 10 1909
  • CPU: i7 9900K
  • RAM: 16GB Corsair Vengence 3200
  • Motherboard: Gigabyte Z390
  • GPU Model: GTX 1080
  • GPU Driver: 445.75
  • SteamVR Version: 1.10.32
  • Oculus Version: N/A

Same here “Have covered surfaces, removed/re-paired controllers, removed other wireless devices. Controllers track fine when connected to headset via USB-C.”

  • Index Controllers FW uptaded.

INFO: Apparently a single controller works perfectly, but when there are 2, the tracking errors start. the only temporary solution is to connect one via usb-c. This issue need absolute priority to fix.

2 Likes

Date: April 2nd, 2020
Issue Title: Tracking Issue with Index Controllers and Pimax headset
Description: Controllers start glitching out (freeze for a second or change angle\rotation\position) after playing for around 2 hours. Turning Controllers Off an back On does not help.

HMD Model: 5k+
First 3 Numbers Serial: 202
Pitool Version: V1.0.1.255
HMD Firmware: V2.1.255.262
Tracking: Lighthouse 1.0 (x2)

System Info

  • Windows Version : Windows 10 1809
  • CPU: Intel i9-9900k
  • RAM: 4x8GB G.Skill Trident Z DDR4-3600 CL15
  • Motherboard: ASRock Z390 TAICHI S1151
  • GPU Model: Gigabyte GeForce RTX 2080 Ti Gaming OC 11G
  • GPU Driver: 441.87
  • SteamVR Version: 1.10.32 (1584924836)
  • Oculus Version: -

Attachments (Pics/Video etc…)

5 Likes

Date: April 2st, 2020
Issue Title: Index Controllers intermittent tracking
Description: Mostly when playing Beat Saber, controllers will freeze in position and rest orientation to point forward. Tracking resumes after half second. Happens to both controllers. It usually happens after 5-10 minutes. Happens maybe after 30 minutes when playing any other game which makes it unplayable.

HMD Model: Pimax 5K+
First 3 Numbers Serial: 203
Pitool Version: V1.0.1.258
HMD Firmware: V2.1.255.255
Tracking: 2* Lighthouse 2.0

System Info

  • Windows Version : Windows 10 18362
  • CPU: i7 8086K, tried without overclock as well.
  • RAM: 16GB
  • Motherboard: Z370
  • GPU Model: GTX 1080 TI
  • GPU Driver: 441.87
  • SteamVR Version: 1.10.32
  • Oculus Version: N/A

Covered any reflective surface. With and without bright light in the house. Tried using one controller which seems to work good but using both makes the tracking issues appear. Works good with both controllers connected to the computer with USB C.

3 Likes

Date: Apr 2, 2020
Issue Title: Tracking issues with index controllers
Description: Every once in a while, my controllers will lose tracking and fly about a foot away before coming back (over about half a second), this occurs intermittently and i can’t replicate it though it does seem to occur more often when i have sensors pressed down eg: gripping something. I’ve eliminated all possible sources of interference as per Valve’s suggestion.

HMD Model: 5k+
First 3 Numbers Serial: 203
Pitool Version: 1.0.1.258
HMD Firmware: 2.1.255.255
Tracking: 2x Lighthouse 1.0

System Info

  • Windows Version : 10 v1903
  • CPU: Ryzen 2700x
  • RAM: Corsair Dominator 2x16gb @2666mhz
  • Motherboard: Gigabyte AORUS X470 Ultra
  • GPU Model: Geforce RTX 2080
  • GPU Driver: 442.74
  • SteamVR Version: latest as of this post
  • Oculus Version: n/a
1 Like

Date: 1. April 2020
Issue Title: Index Controller loose tracking with Pimax 5K+
Description: During long sessions of Half Life Alyx, i noticed that my left Index Controller looses tracking for about 0,5s before plopping back in. [see post linked above for more info]

HMD Model: 5K+
First 3 Numbers Serial: 203
Pitool Version: 1.0.1.255
HMD Firmware: V2.1.255.255
Tracking: 2x LH 1.0 | 4 Meters diagonal

System Info

  • Windows Version : 10
  • CPU: Ryzen 7 1700
  • RAM: 16GB DDR3 3200Mhz
  • Motherboard: Fatal1ty AB350 Gaming-ITX/ac
  • GPU Model: GTX 1080
  • GPU Driver: 445.75
  • SteamVR Version: 1.10
  • Oculus Version:

Also i found out holding the left controller very close to the headset make the disconnects shorter.

3 Likes

Hi , everyone
I used the index contorlls on my PC for one afternoon, except for the occasional tracking loss (possibly the positioning is blocked), it did not appear the issue.Do you use other bluetooth devices in your computer?

1 Like

No, my PC does not have Bluetooth

1 Like

Date: 3/4/2020
Issue Title: Tracking of controller issue
Description: Playing HL Alyx the controller will sometimes disappear and then re-appear. Sometimes it will drop to the floor in-game. I play seated, and don’t wave the controllers around a lot, but with only one lighthouse I suppose it could be losing line of sight somehow?


HMD Model: Pimax 8K BE
First 3 Numbers Serial: sticker on bottom has numbers worn off.
Pitool Version: V1.0.1.255 or 258
HMD Firmware: V2.1.255.255
Tracking: V1 lighthouse *1


System Info

  • Windows Version: Win 10
  • CPU: AMD Ryzen 7 3700X
  • RAM: 48Gig DDR4
  • Motherboard: MSI X570-A PRO (MS-7C37)
  • GPU Model: Nvidia Geforce RTX 2080-Ti
  • GPU Driver: 445.75
  • SteamVR Version: 1.10.32
  • Oculus Version: None

Attachments (Pics/Video etc…)

This post is a wiki please copy and fill in

1 Like

No bluetooth either.

Were you using a 5k+ 203 model like most of us?

Is there a usb bandwith monitoring tool that we could use to see if the problem really is bandwith related?

If everything is fine with both controllers wired to the headset it can’t be USB cause its going over the same wire to the PC. Its possible we might need a new firmware with better diagnostics for the steamVR dongles inside the headset

4 Likes

The tracking loss we mention is occasional - please check out vrmonitor.txt located in your steam folder: C:\Program Files (x86)\Steam\Logs\vrmonitor.txt. For me it is periodic, every 2 or 3 minutes the left controller disconnects for .5 seconds to 2 seconds, for me the controller is labelled (1). Occasionally the second controller loses tracking, but for me it’s rare. As others have mentioned, plugging in one controller with USB-C prevents the issue entirely.

Nope, No bluetooth at all is used.
I even tried getting a vive linkbox when this was going on 2 weeks ago, and i thought it might have interference still, So i disabled the built in one, So i don’t have anything else.
Tried everything i could think of, I don’t even have my Wifi on either for my router(don’t use it).

Why Pimax has some controller Compatibility issues with Index controller (Some Info)” tried this and only this solved the issue for now, but that just further proves our problems about bandwidth issues.

No bluetooth, no overclock, no wifi.

Thought you might want to know. This bug report is about Valve Index controller tracking issues with the Pimax.

Date: April 5th, 2020
Issue Title: Tracking Issues with Index Controllers and Pimax 8K+
Description: Index Controllers will drop out for 0.5 seconds for no reason, even more when moving the controllers. This happens even without playing any games, and happens in Pimax VR Home too. This issue ruins playing games like Beat Saber, Pavlov, Half Life Alyx, and using software like OVR Toolkit. I have tried switching USB ports on the Pimax, even to a dedicated USB PCIE expansion, and the issue is still there. I have even tried restarting my computer and headset, and the problem still happens even after a restart. I would NEVER have this problem on my HTC Vive and Valve Index, plugged into the same ports and everything.

I strongly believe this is a problem with the receivers in the Pimax headset, or the software.

HMD Model: Pimax 8K+
First 3 Numbers Serial: 206
Pitool Version: V2020.3.24
HMD Firmware: V2.1.255.260
Tracking: 4 Lighthouse 2.0’s. I am using the same non-reflective room, with no WiFi or bluetooth, that I used with my HTC Vive and Valve Index. Tracking was never an issue with them.

System Info

  • Windows Version : Windows 10 1909
  • CPU: AMD Ryzen 2600X
  • RAM: G.Skill Aegis 16GB DDR4 2933 MHz
  • Motherboard: MSI B450 Tomahawk
  • GPU Model: EVGA RTX 2070
  • GPU Driver: GeForce Game Ready Driver Version 445.75
  • SteamVR Version: 1.10.32

attached controllers screenshot for firmware/other info

3 Likes

Anybody got any feedback from Pimax on this?

@Alex.liu

1 Like

Should be a pretty big priority imo. Especially since they’re sending out more controllers

2 Likes

Date: Every day since i got the headset. So over a year.
**Issue Title:**Index Controllers glitching in Beat Saber and other games
Description: Controllers will loose tracking on fast pace movements. This behaviour does not happen when i use my Index. Mostly left controller but sometimes right too. Controllers and base stations are up to date.

HMD Model: Pimax 5K XR
First 3 Numbers Serial: 201
**Pitool Version:**Currently 2020.3.24, but had issues on all of them
HMD Firmware: V2.1.255.255
Tracking: 2-4 Lighthouse 2.0’s. Doesn’t matter if i use either 2 or 4.

System Info

  • Windows Version: Windows 10 Build 1909
  • CPU: AMD Ryzen 7 2700X
  • RAM: G.Skill Trident.Z RGB 3200Mhz CL15
  • Motherboard: ASUS Crosshair VI Hero
  • GPU Model: GTX 1080Ti
  • GPU Driver: 445.75
  • SteamVR Version: 1.10.32
  • Oculus Version: Not installed.

Covered anything that is “reflective”. Tested with Index to make sure it’s not related to any of my other hardware. Already narrowed it down to either the hardware or software. My guess is hardware, since using one controller via USB-C on the headset seems to fix most of the issues.

2 Likes

Date: April 9, 2020
Issue Title: Tracking Issue with Index Controllers and Pimax headset
Description: left controller briefly loses tracking and/or connection with the headset, resulting in hand flickering and dropping of item in hand. It happens intermittently, but on average at least once per minute. Waving the left hand quickly will always cause it to happen, but otherwise it appears randomly. The issue does not occur when I use the controllers on my wireless Vive Pro using the same computer system, so it is not an issue with the index controllers.


HMD Model: 5k+
First 3 Numbers Serial: 203
Pitool Version: 1.0.1.255
HMD Firmware: 2.1.255.255
Tracking: 2x LH 1.0, 5 m apart diagonal, 2 m high


System Info

  • Windows Version: 10.0.18362
  • CPU: i7-7700 @4.2 GHz
  • RAM: 16 GB DDR4 3200
  • Motherboard: MSI Z270 Gaming M3
  • GPU Model: MSI RTX 2080Ti
  • GPU Driver: 445.75
  • SteamVR Version: 1586022601
  • Oculus Version: 15.0.0.200.456

Attachments (Pics/Video etc…)

2 Likes