Hi i have only had the Vr on for around 30 mins and the velcro that is glued to the elastic (awful way of attaching) has come away making the headset useless.
do you sell new straps or could i send mine back?
one has completely gone the other is around half broken
Hi
Sorry to hear the velcro has detached. By all means wait on support’s response.
You could re-attached the velcro by sewing it back 8n place.
Hi
Sorry to heat that,but i think you must wait on supprt’s respone and i heard that the technology of PIMAX is very responsible. So you can rest assured。
Hi, may I ask where are you from? And then I will confirm whether we have a local distributor or vendor nearby 
Hi support
I am from the Uk
May I also be able to get a replacement somehow? Mind is glueing now!
While that would be a pretty easy fix if i spend £300 on a headset i dont expect it to be faulty and brake within 1 hour of use…
While i agree its unfortunate the glue on your straps failing is not good & i am sure they will likely send you new straps.
Its not like your going to hop in your car & get a same day replacement as you could with a local box store.
Correcting with a cheap set of straps or simply sewing the velcro on the straps is quick & easy. And will save you “time” waiting to use your vr headset; waiting to receive new ones.
Yes the velcro would have been better to have been sewn on in the first place.
Thanks @Heliosurge
@Crabs @pinate
Please send your consignee info to support@pimaxvr.com (Don’t worry, we will protect your private info).
After our verification, we will arrange new one from China to your local place.
Required info as below. ↓
E-commerce vendor:
Purchase Data:
Serial number:
Full name:
Consignee address:
Telephone:
Postal code:
Email:
Hi, please send related consignee info to support@pimaxvr.com 
Details sent in email this morning
I already got my replacement straps, thank the pimax service team,good job.
