Not true they got the best customer service I’ve ever experienced. I can write Artur in the middle of the night and he responds and helps people …on a Sunday . That unheard of . + I am a normal guy and it was super easy to obtain that headset and beeing in the top 10 people who received one . Like I didn’t even struggle…I ordered it from a hospital on a full time job via smartphone …so there is that 
Way way better than on my aero
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It is good when the person is fully on the CEO side and doesn’t say anything that CEO could infer in a way he doesn’t like. But even users who don’t confront him on anything and just want constructive discussion are getting shot down like here.
Dude just wanted to discuss some materials and making headset lighter. CEO just throws “you’re not an expert” and later explains the user took it too personally but at the same time he claims users attempt on materials used discussion has “offended” him and his team - pot calling the kettle black pretty much. This was a mild and recent one. There were many more situations that were worse. Some random dude for example got permanently banned from discord instantly after throwing a snarky comment cause he was fed up with yet another delay and unreliable information I presume. CEO took it personally and banned him. That guy didn’t even talk much before. All that is just a tip of an iceberg. I have a personal rule to not speak unless really needed and it’s good I adhered to that. After seeing what was going on in that discord server for months I have no illusion that I would get booted from it instantly if I ever complained for real
I know Artur personally, he is an awesome guy and takes criticism very well when there is some
Interesting. It so happens that you are one of the very tiny group of people that got the headset. I can only wonder why the customer service is so good in your opinion. heh.
Did you see me complain about having issues with ordering the headset? I haven’t gotten into reservation queue as early as other people but early enough to still get into July-August delivery date. I actually haven’t heard about the VR1 untill late November 2023. If you just wanted to find some opening to randomly praise the company then read again because I haven’t complained about not being in a group of first customers.
My issue is with complete lack of information for anyone but roughly first 70 customers. This is not some chinese toy for 50 bucks that can be temporarily out of stock for unspecified amount of time. It’s a high end device and a bare minimum should be providing a delivery date that is roughly estimated correctly. Especially when first estimations has gotten shot dead already.
We have nothing that indicates when we’re getting our products. At least the CEO should provide somewhat realistic estimations if production uncertainty makes it not possible to provide solid dates. I understand fully that some delays happen unexpectidely. I don’t understand lack of information that at this point clearly indicates that things are not going as planned and CEO is just scared to say anything directly and would rather move the goal post every 2 weeks. I also don’t enjoy seeing users being actively shot down and treated the way they are. It’s not professional and not a good look.
Edit: to your point of crtisizm. The above screenshots show everything people need to know about him “taking critisizm very well”. There are countless of examples from the past that he actually doesn’t take it well at all especially when someone makes a point that directly unveils some vague or false info of his
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I just read it and it was obviously a miscommunication.
Nevertheless the product turned out really great 
first headset I am really enjoying
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It absolutely wasn’t a miscommunication as this is not the first time CEO talks about being “offended” and the like. But feel free to call it that way. You can’t distort the reality. This was a very mild case. Everything the CEO said and the way he acted is on the discord server chat. It’s easy for someone to face people who support him constantly without a single complaint and it’s easy to be nice and positive when things go well, the moment things go south that’s when the person’s mask often cracks. His mask cracked many many times.
Also I don’t deny the product is great. One of the people I know from VR Chat have gotten to test one on a showcasing event in Japan and I heard impression directly from them. That is the only reason I haven’t yet cancelled my order. And partially because I like to collect headsets. I’ve pre-ordered Pimax Super and Meganex as well. Waiting for the Samsung one next year too. All I require from this CEO is something as simple as just being real with his customers and giving adequate information that as of now nobody but first 70 people who ordered have.
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Those results show 90 degree overlap by the way.
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I have not ordered it as it has a steep price and I will wait to see the production version on the street first, which seems to be starting now.
As to the conversation - tbh I can see why somebody like Artur gets tired with people explaining him his business. And sometimes there are people who offer good advice, sure, but imho it did sound a bit patronizing to come up with pretty basic stuff like „why didn‘t they try this metal or carbon fibre“ and then wonder why he rolls his eyes…
Honestly, he has put so many people off the headset with his behaviour. I have never seen anything like it. It does seem like a great headset though!
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So the new prices announced. I guess this prices the VR-1 out of the market for many. The price difference between Crystal the VR-1 is now vast and I’m not sure why people would pay around £1000 more for the VR-1.
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£3600 including Vat for their entry model is a hard sell 
It’s going to be somewhat outdated very quickly in terms of panel resolution and form factor
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It puts Somnium in the Varjo realm and 2880x 2880 is looking average by todays standards of 4k OLEDs.
It’s time for Somnium to go all in on Hypervision because the VR-1 made sense in 2024 but not in 2025 at these ridiculous prices.
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The crazy thing is their excess lead time to market has meant the vr1 hardware is in danger of becoming dated, considering I’ve been using my Crystal with the same display panels for over a year.
Again the same display panels in my Crystal Light which is less than 1/3rd price of vr1
The lack of audio is just baffling on the vr1, they proudly show the mods customer have made including installing the Vive das with adapter.
So take your overpriced headset and have to do fundamental modification to provide sound, and not even good sound in the case of the das.
Pimax have this right with their modular audio allowing smas or Dmas
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Maybe it could be said behind Varjo. MrtV confirmed the Crystal Super’s 3840×3840 panels are the same ones used in the XR4.
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