(Solved) 5K+ received, setup issues

twack3r · October 26, 2018, 3:47pm

Received my testing 5K+ today and am sorry to have to say I‘m having issues getting it to run.

Pitool is up to date *.90 and I have also upgraded the HMDs FW to what was included with *.90

Pitool recognizes the HMD, basestations and Vive wands after pairing but Pitool shows that the HMD isn’t tracked.

It is in Lighthouse mode, I have switched modes, rebooted HMD, rebooted PC, switched to SteamVR non beta and have disabled SteamVR safe mode to allow unknown driver loading.

Anyone knows how I could troubleshoot?

@PimaxVR @SweViver

Ludiks · October 26, 2018, 4:16pm

Is the HMD displaying grey/blue color?
Did you try others USB port and unplugging the AC of the HMD? not just the USB

aesopfabled · October 26, 2018, 4:20pm

What’s your back number?

D3Pixel · October 26, 2018, 4:26pm

@spamenigma, @Chucksta might have some ideas as they too had initial setup problems.

Have you looked in the Windows Event Viewer (Right click start button, select it) to see if there is a PiTool or something log message.

Chucksta · October 26, 2018, 4:41pm

I think there is an answer to what to do to get this running, when using base station and controllers. I forget what it is

@Heliosurge
Helio will know! Probably got a better memory than I have. Hell, everybody will have a better memory than me

Heliosurge · October 26, 2018, 4:46pm

Unfortunately no base stations so not commited to memory as it’s out my experience.

But bios & ensure chipset drivers are upto date.

I also found if you have Red/org usb ports use them as they are high speed ports.

I am curious though if we could get a usb-c set of cables for those whom have it on mb

twack3r · October 26, 2018, 5:54pm

Yes, Blue/grey when in Lighthouse mode, Pimax Logo when in 3DoF Mode.

Have tried different USB ports including on two high end PCIE USB cards.

Rawb · October 26, 2018, 7:11pm

I’m not sure why, but when I got the .90 release working after some random plugging/unplugging and rebooting (because you have rebooted at least once already, right?) I thought I was a gonner, but then I put the headset on the ground (in clear view of the lighthouses) and turned on the vive controllers and all the sudden everything remembered how to talk to each other.

Perhaps try pairing your controllers first.

twack3r · October 27, 2018, 8:29am

I did successfully pair the controllers but the HMD is either not recognized by SteamVR or in 3 DoF mode.

This is what PiTool and SteamVR are telling me.

Note that the HMD is identified as ‚Vive MV‘, is that the case for all of the Pimax HMDs?

Chucksta · October 27, 2018, 8:46am

Yep, identified as Vive MV here too

That’s the only input to this I can do, as I do not have base stations and controllers

MoMaek · October 27, 2018, 8:59am

@twack3r
Please try delete the folder (C:\Users\Administrators\AppData\Local\Pimax\runtime\config\lighthouse),and then restart the PiLauncherService in Service interface of Task Manager.

twack3r · October 27, 2018, 9:33am

Thank you so much, that did the trick!!

Ok so I have it up and running and immediately did a quick swap with my Vive Pro wireless: that thing is DEAD to me!!

I honestly can’t overstate how much better the 5K+ looks and feels, at least on first glance for now.

This will be one hell of a VR weekend!

Torso · October 27, 2018, 9:49am

Awesome to hear it did the trick.

Toba · October 27, 2018, 9:26pm

Nice i really hope by the time preorder starts all these software issues are fixed

slipstream · October 28, 2018, 8:51am

I hope it’s sorted way before that. Lol.

john2910 · October 28, 2018, 10:56am

give us some impressions when you played some games please…

twack3r · October 28, 2018, 11:04am

I‘d love to but alas the 5K+‘s power LED keeps flashing green as of yesterday and I cannot access the HMD at all. Waiting on Pimax Support for some feedback.

The little time I got in on In Death was fantastic nonetheless.

I will say that the three musketeers @SweViver @mixedrealityTV and @VoodooDE prepared us perfectly with their reviews, I can echo them 1:1

Getting your IPD dialed in perfectly matters more than on any other HMD and once you do, the FOV and improved clarity even from a GearVR lens modded Vive Pro is breathtaking. Period.

I didn’t notice the super small sliver of shimmers in the utmost periphery at FOV normal after about 5 minutes anymore, and that was in a bright game like In Death.

I just hope I can get back to getting into those experiences asap, I’m at least as excited as when I got my 1st wave OG Vive because now there are actual titles I have been saving to experience in this puppy. 10 minutes in an old modded SkyrimVR savegame had me giggling maniacally.

Davebobman · October 29, 2018, 5:52pm

If you are trying to take screenshots your best bet is probable the Snipping Tool (included with windows) or the Print Screen button (copies to clipboard, then paste into Paint/etc). In this case I used the Print Screen button to take a picture of the Snipping Tool (insert Inception noise).

This will usually give you better image quality, lower file size, and easier acces to files (if posting from the same computer).

Heliosurge · October 29, 2018, 5:56pm

Yes Withdrawals suck in VR when you have found Shangri la.

twack3r · October 29, 2018, 5:59pm

Thanks, I’m quite aware.

Thing is, I’m perma logged into this forum on my phone and on my work PC, not my gaming PC. As I have no clue what my pw is and the Pimax reset pw function appears defunct, I had to literally photograph my screen on my phone and upload via that.