Signup for a new support account is not possible

I just wanted to create a support account. To my surprise, this is currently not possible. I wonder how long that is already the case. Next I wonder why it is even necessary to create a separate support account, if you already have a normal account due to the purchase.

@anon74848233 @Doman.Chen @Sean.Huang @PimaxUSA

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Please send your message to

Thanks, I contacted this email. Hope he can help.