I recently purchased a Pimax 4k but the screen does not work. I have followed the install instructions correctly.
The software installs correctly and the blue light comes on, yet nothing is displayed on the screen.
In Pimax Mode I have been able to get Steam VR to run which shows the tracking system is working, but the screen still shows nothing (there is no back light or anything) it is as though the screen has no power.
cpu i7-3770
gpu GTX 1060
I have tried to set it up on different PC but have had the same problem. Is this faulty?
The unit has a face sensor. I know this may be an obvious question, but did you try it close to your face?
In extended mode, the Pimax logo should be displayed in the HMD.
Again it will only (suppose to ony) turn on when you’re wearing the HMD.
If it still doesn’t work then you may have a faulty face sensor.
I have found that the face sensor system doesn’t work very well.
In my unit it tends to get stuck on (display on all the time).
It’s worth getting onto Skype and contacting Pimax support that way.
Works quicker.
Hi guys, maybe the long-distance transport resulted this issue of some cables inside loosed or disconnected, we have tested different ways but it’s still malfunctioned, so it’s better to claim a return finally.