So, am I out of my pimax now?
I am getting a little nervous about this situation.
Received a mail that they will make a pickup service or me.
I accepted and a few days later the service came and picked it up.
That is two weeks ago and now i received a mail saying that
they didnt get a tracking and no confirmation from service.
WHY ME?? Sitting for 3 months on this issue and noone sends me my pimax back.
Alright, I am about to cry here. Today I got a mail saying:
"We have checked with the delivery vendor.
the feedback is “80028-A651- We were unable to collect your parcel/s as it was not ready when our driver arrived.”
If the pickup service has been done on your side, please help provide the any receipt of pickup as the proof in your hand.
I will check the delivery vendor again. tks in advance.
sorry for your inconvenience."
But i have given my package to the delivery guy. He did not give me any receipt or tracking and i thought that is fine. I am shaking right now. I feel like i got scammed by the delivery guy. I called DHL
International and they said they can not help me without any tracking info! :’( This is a horrible situation for me and i am shaking right now.
Pimax has to find out who the guy was that was standing in front of my door that day, because he took the pimax. I am not lying. I am 100% serious here!
Edit: I made calls to DHL and they said if Pimax planned a pickup, then Pimax has a tracking number. I need this tracking number to make them investigate, or Pimax needs to start an investigation with tracking number at DHL. Can you PLEASE help me. I am so worried! :’(
Hi Myrothas, we have asked them to provide more detail informations such as the driver’s name and the detail time, by the way could you think about the whole process again to see if there is any other evidence, such as a photo or registration information of entry and exit in your residential areas
Sadly i do not exactly remember the day, nor time. It was shortly after your email. Like 1-3 days later. It was so quick, that i did not even expect DHL to come. Once he rang, I had to quickly pack the Pimax into the original shipping box, it came with and gave it to him, because he seemed to be in a hurry. He was about to leave without my package, once he noticed i have to pack it. Then he just took it and left, did not provide me with a paper or something. I dont remember what day or time it was but it was like 2-3 weeks ago. It was a black male - is all I remember. I did not take any pictures and didnt note down the exakt day or time, because i did never expect DHL to fk it up so bad - but now i wish i had. Thank you for trying to help me out, I promise i did not do anything wrong. I just gave it to him, expecting everything would be fine. I would never try to steal a pimax to get another one. All i hope for is that DHL can tell you who it was and what happened to it. Because this situation is really bad for me right now and i deeply regret, that i did not expect that kind of thing to happen. My girlfriend thinks it is stupid of me that i didnt want at least some kind of paper from him but i really did not expect anything bad to happen. I really hope this issue gets solved and that u will find out that I am not lying, because I am 100% true to my words.
Thanks Myrothas, We will try to find a solution with the logistic, but this need time, we fully understand your situations , so I will apply a new sample to lend you first , Sean will contact with you tomorrow
Thank you so much!!! This actually saves my day. I felt like not being able to think of anything else and been so sad about all this but you guys really try to fix my situation, I love you Pimax guys <3