I thought I had a winner on the housing lottery but yesterday I discovered cracking of the HMD housing on my 8K. The crack is on the upper LHS of the unit but there are no internal visual issues as a result.
I am wondering if it would be better to just bang some epoxy resin on it to seal it up and prevent it further cracking or to run the Support lottery and try to arrange a replacement. As stated, there is no issue with the headset operation, just cosmetic at this stage on the outer housing.
With Support, I seem to not be able to use my forum login to access Support and I can not create a new login for Support.
I do hope the quality control issues of these headsets have been resolved in more recent batches as I think the product, on the whole is great and a huge step up on anything else on offer in the VR sphere.
That would be ideal as I would hate the whole ship - wait - eventually get a replacement for just a, at this point in time - cosmetic issue.
Still have fingers crossed that 8K users will get an upgrade kit option when tech allows for native 4K per eye to be realised with these headsets over a single cable. I’m thinking late this year - early next year corresponding with the Nvidia 30xx series of GPU’s
If your headset doesn’t have any other problems I would wait until we know Pimax have definitely sorted out the cracking problem . That’s assuming Pimax aren’t going to do another backflip on return policy though . Is it correct to assume the headsets are under warranty for a full year ?
My personal opinion is that people need to stop perpetuating a rumor of an 8k to 8kx upgrade kit. I can’t imagine a company ever supplying this because it would require the user to gut their headset and reassemble it correctly. It would be vastly beyond the technical skill of the average user and the risk of damaging the unit would be extremely likely. There is no way they would warrant the headset once fully disassembled or encourage people to do it.
Fine, send it in to a rep for an upgrade at a reasonable fee. For the average user that would be the best solution and I agree with that. More so my point for the 8K is that it would be nice to have that option and the benefit would be nice.
I know, but the question is whether or not it’s worth it since there are seemingly no other problems, or to try and navigate Pimax’s questionable QC and possibly receive an HMD with a different problem.
I have to agree with @Cynicism_FTW dead or stuck pixel rma especially whrn in mid view. The 2 current main issues seem to be cable & still have reports on housing cracking(but need to compare to see when built).
I’m seriously thinking about some sort of preventive measure to protect my headset, once it finally arrives.
The option that appeals to me most is to use electrical tape on all of the seams. I’d leave gaps as needed so as to not obscure the sensors. That kind of tape is soft and flexible, so it should provide cushioning and support for the joints. It’s also easily removable, in case I need to return the headset.