After I have posted here in the forum, I have received an email from Pimax that I can send my faulty unit to the UK and that they will replace it. They also offered me a reimbursement, which is honourable. BUT as it is now unclear how the situation will be if the UK exits from the European Union I wanted to conform that any duties are also reimbursed in case the Brexit.
So I answered to Pimax al follows:
… thank you for offering me a reimbursement for the delivery cost.
Just to avoid misunderstandings can you confirm that this reimbursement
will include my shipping costs of the faulty headset to Pimax and any
tariffs and/or import taxes that I might have to pay to receive the replacement headset. Since Brexit might happen very soon, we have to consider such scenarios, if you send the replacement headsets from the UK.
Now I have received a reply from Pimax:
Pls be kindly noted the shipping fee reimbursement only covers the cost incurred when you send the headset back to our UK warehouse. But we are not responsible for the fees incurred when we send a new headset to your place.
It is NOT my fault that the Pimax headset is faulty! And the headset does not only have one mistake: It has a sparkling Dots everywhere and the headphone jack does not work either…
And is is NOT my fault that Pimax has not responded to my support request for about a month!!!
The whole problem would not have occurred if Pimax had responded more quickly and not kept being silent for about one month ignoring my support issue! We could have resolved this issue easily before the Brexit!
What do you think? Do I really demand to much if I ask for a reimbursement of income tax/ and custom fees?