It was mentioned before that PIMAX had no automated quality control for dead pixel but that they will look into it. Is there any update on this issue?
As discussed before in several threads, dead pixels drastically reduce the immersive experience. Personally I would prefer a few weeks delay in delivery if it helps improving the QC.
This is the last statement I’ve seen from pimax on this.
That was only 9 days ago so not expecting much else since…
Thanks. I do hope, Pimax is taking this seriously. Quality issues can break a young company.
Sure, we will improve the quality control for dead pixel before shipment.
If we have further updates, we will let you all know.
Have you received your replacement headset yet ? I hope they have at least sent it.
Nope, I’ve not heard from Pimax since 7th December. I messaged them 10 days ago but no response so seems I’m being overlooked. I’m in no rush to chase them this time since the HMD is usable and maybe the extra time will help them with properly checking HMD’s?
Not a single word on the face foam, not even an apology, barely even a discussion over the stuck pixels other than wanting pics for which I provided the one but others are difficult to get since they are white and so difficult to get them picked up with the backlight glow… but nothing back from Pimax…
I will prefer to buy my 5k+ with dead pixel by refurbished price without warranty if it is possible and I will decide to get 8k instead for the new replacement. I can shoot new video about headset serial and dead pixel to show that the dead pixel video is shooted by my headset.
Not only for myself, I want to make the meet up and let people to have the right decision.
I already paid my duty, I don’t want to paid more shipping cost for return, I have to paid more duty for the new headset too.
@Sean.Huang @deletedpimaxrep1 @anon74848233 Who can I discuss with, I don’t want to wait about vr park winner announcement (8k prize) with more time, it should announce since October, so I wait and not buy other backer pledge, but it look too late right now.
That is very disappointing to hear considering you have been sent 2 faulty headsets and been dealing with this for 2 months now . I would have thought they would have sent you a replacement a couple of weeks ago . Pimax’s support seems very hit and miss .
If I have to wait the replacement around 2 months and play the old headset carefully or keep in the box for sure that it will not get more damage, may I will died before. My kids not care of headset while playing like me.
My headset was another one with light bleed on the left panel and I don’t expect to get a replacement for months by the look of things. Don’t have any dead pixels but the light bleed causes the left panel to look completely different than the right. Blacks have a harsh red tone to them and overall the left panel just looks more washed out than the right. I am not prone to motions sickness from VR but this is making playing for more than an hour really straining on the eyes. Anyways lets hope pimax can get their QA together and get us some replacements soon.
Can you describe about claim process, when they let you return the old headset? Have to return old and they will ship new or get new headset and return it later?
Unfortunately they don’t allow me to buy the old headset.
I was told to send HMD back to a local (UK for me) address when I receive the new one. At the time I was emailing Sean and support. But now they want us to use the feedback system on their website as its ticketed and they will respond “quickly”… 3 weeks and counting with no further response…
I suspect how pimax to be sure that backer will ship the old one to them although it is great to do like that for backer.
The headset is on the way to your location, and our support will inform of you for tracking number.
please be patient, tks for your cooperation.