Hello, I have in my Pimax 5K + flickering white dots. Sometimes they are stronger, sometimes less. I have tried all ports of my graphics card (2080TI). It’s always the same. Have now opened a ticket. Is there any news on this problem?
In SteamVR home i have In Steamvr home I now have only 65-70 FPS and colored dots that fly like small flies through the counter. Every few minutes, the picture becomes dark for a very short time.
So today (1 hour ago) I could pick my second 5k+ at DPD pickup service. This is pledge #247x.
Immediately after pluging the cables the very same way and on same connectors on PC like I did with my first 5k+ (#110x), i immediately noticed the white dots/pixels flashing all over the screen like shown here in video noticable more on darker background. Unplugging (as gently as possible) and replugging both cables on the headset and PC made no difference.
Only thing that helped was using the cable of the first headset! First there was some other horizontal lines/artefacts, by pushing the connector on the headset a little more (even there was a noticeble light click noise when the connecor connected) now the image is fine and clean. so it must be a defective cable, I assume!
Pimax , please check the cables before shipping, also the extension ones!
Now I hope to get new cable as soon as possible.thx!
Hi!
I just filled up the support ticket, as yesterday I had to go to work immediately after i plugged the headset for a quick try and I didn’t know the requested firmware and pitool version. And unfortunately when I got back home in the evening there was a burglary at my place. Fortunately only some goldpieces of my girlfriend were stolen and no harm to my Pimaxes were done.
Thx for taking care, also about my change from 5k+ to 5k BE! (For the other pledge)
I have the same with my 5K+, easy to miss until you get to a darker background, then very obvious.
I have only tested on one 1070 card at work so far. Tomorrow I will test on another card at home.
I will also make sure the cable is seated properly in the headset and other forum recommendations.
Is it cable shielding, environment noise? Do we have a handle on the actual cause yet? It seems a little common but not massively widespread.
I raised a ticket anyway so there is a record of it but hopefully I can resolved it so I am not without a headset again after waiting so long.
-contact spray for the connections
-Reduction of the audio frequency to 16bit/44.000hz.
I have this “glitter” of bright pixels very rarely + bright flashes. And when it appears, it disappears for seconds. After I used contact spray on the PC side, it hasn’t appeared so far. I’ll get back to you when it reappears.
But it’s funny that with one cable there are those flickering dots, and with the other cable attached there is no such issue. Environemental influences stay the same.
I was asked for a through the lens video of the issue to confirm/demonstrate it and within an hour of uploading they are already saying I will be sent a new cable.
From open ticket to message saying new cable is on the way, 6hrs.
I also have the sparkle, it occurs sporadically and then disappears again. My actions have been so far:
-I removed the cable from the headset and pushed it all the way back in.
-I used a contact spray.
Unfortunately both did not help. What do I have to do to get a replacement cable?
edit: I opened a ticket via service desk, SUPEN-1561. Thanks in advance for help. @anon74848233
I have good news. I have connected a lenovo explorer (vr-headset) to my PC at the same time. Since I have disconnected the lenovo completely, the pixel glittering is completely gone.
@anon74848233 I also have the flickering pixel issue and have done all of the trouble shooting listed in this thread. I’ve opened at ticket (SUPEN-1640). Please help. I’m loving the 5k+ so far!