[Replied]Backer 5333 - Corrupt audio - frequent clicks and pops

Only had my 5K+ for a few days and keep hearing clicks and pops on the audio. Tried different USB ports and different headphones, no change. Still same after firmware update. Seems to be a problem with the DAC chip.

Support asked if I can record the audio, but I haven’t been able to. Tried Audacity, but it says it can’t detect any devices. Tried “What U Hear”, but it is just a blank file. Tried an audio cable, but there is too much interference.

Still waiting to hear back from support. Ticket SUPEN-2432

@anon74848233 @Doman.Chen

Might also be the audio jack. As some have had issues there. To record might be better to use a mic rather than trying to capture audio through output device (usb Audio). Even your mobile might be able to capture using headphone headset jack comnected to speakers.

@anon74848233 please add to earlybackers.

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Hi,Alan is replying to your ticket,please check later.

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