Regarding the Delayed 8K Delivery

Dear Pimax 8K Backers,

The team here at Pimax felt it was important we put out some official information about how our production of the Pimax 8K is so much slower than the Pimax 5K+.
First thing - We absolutely apologize for the slowdown on the delivery of 8K headsets!

You should know we have been actively improving the 8K production by increasing the quality assurance standards that are required before *any headset is allowed to be shipped to a customer. In recent months this new standard caused us to reject 8K panels at a much higher rate and therefore caused fewer approved devices for shipment. This caused a gap between scheduled deliveries of panels from our supplier and our efforts have been to accelerate deliveries from the supplier.

Our goal is the lowest return rate possible but unfortunately, this did slow down progress compared to our rapid production of the 5K+. We have chosen quality over quantity and we hope you will bear with us as we ensure we deliver you the best devices we can build.
We are doing our best to build and ship as many 8K devices as we can be we will not complete the remaining shipments before the logistics center closes for the Spring Festival from Feb. 3rd to Feb. 10th. We will endeavor to get the remaining devices shipped directly following the Chinese New Year holiday.

If you have more questions, please email us via support@pimaxvr.com and especially for those who haven’t confirmed their delivery info (make sure you include your name, backer number and your preferred device in the email).

Backers can check latest updates via the link below(information will keep updating):

Production Update:
https://docs.google.com/spreadsheets/d/1_qrj-JbBPEKrV_kblCqBeIZm6-_77U906upFSeaANgM/edit?usp=sharing

Spreadsheet:
https://docs.google.com/spreadsheets/d/1vXyWcP9c7yUf1zmFw8wbAz0AsgPeUNHst1Y0FF4bAAY/edit?usp=sharing

Best regards,

Pimax Support

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