Problema pimax 5k xr

hi I have a pimax xr and when I wear it I see dots of various colors that appear and disappear on both sides. I thought it was my 1080 card, but despite replacing it with a zotac rtx 2080 the situation does not change. Does anyone have a suggestion?

Looks like the common cable problem.
You have to contact support.

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How can I contact support?

Open a ticket here (separate account):

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