Pimax Support closed request without replying

Pimax 8K Series
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I looked at the new Official Pimax Backer Spreadsheet and found that my backer number said ‘Receipt Information Unfiled’. I filled in my information in December.

I made a support ticket about this. @anon74848233 just marked the ticket as ‘resolved’ without any reply and the Backer Spreadsheet says the same still. It’s the support ticket from eden@helixxvr.com

They have also not been responding to Tweets on Twitter.

@Alan.sun, @Matthew.Xu, @Sean.Huang, @Doman.Chen - Tagging in the rest of the Quoara team. Could someone look into this please?

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This means he has checked and resolved the issue.
Same happened to me and others in past 2 days, meaning that bakers details was confirmed :slight_smile:

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@Jean-Mehdi

Thanks for the reply. Was your information updated in the spreadsheet? Mine wasn’t. They really shouldn’t be closing tickets without any response.

I asked him to confirm what the status of my headset order was too, so he also didn’t reply to that.

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In first spreadsheet no it wasn’t, now its all good :slight_smile:
When @anon74848233 updates the spreadsheet you will see “preparation” status on it.
Just to be sure, open a ticket and put your survey details address/choice/backer number.
If the status changes to resolved and ticket gets closed then will mean they have your details.

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1.Can you give me your question number and backer number?

2.Please filling the survey if your information is not confirmed.Thank you very much

survey link:Info Confirmation Survey

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The spread sheet will update the tracking number when oversea warehouse deliver the package

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  1. By question number do you mean ‘SUPEN-1089’? - Backer number is 5,322.

  2. The survey is already completed. When I click on the link it says “You have already taken this survey”.

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