Good thread, finally we can tall about this.
I was previously very disappointed that I had to send back my cracked 5k+ back first because of the sudden policy change, because it can be a long wait for me again. but i could understand the reason and I agree pimax has taken too much lost due to some dishonest backers, so i believe it’s the right thing pimax chosen to change the policy. So i have sent back my 5k+, your email has promised a fast replacement, so i thought that might be a good thing afterall.
Ok here comes the bad experience part.
Because im im new zealand, i am not getting a courier ticket instead i had to arrange courier myself, but it’s all good easy enough, but im unable to keep the cost below $50usd, it costed $63 usd to send it back. That’s all fine.
But, the disappointment and dissatisfaction is really what comes after that.
There is no further communicatiom after this.
• ive tried to ask pimax has my 5k+ has successfully being received, i checked my courier status its been recieved and signed for on 22nd febuary. I couldnt get a response from email.
• no more response from my support ticket either
• no response from forum
It’s like sinking a big rock to the bottom of the ocean.
I’ve enjoyed the 5k+ while i had it, but recently i am starting to think i might be better of selling it, if i get a replacement back, and the feeling that i might not even get it back.
So in saying this, i should also tell something about myself.
I am a chef, i have my own restaurant, i have been in hospitality industry for long time. I understand how frustrating it is when ppl are being extra demanding and fussy, so I do not do the same when im being served.
As a business owner i put myself in other ppls shoes alot, trying to understand how ppl feel, and ive learned to be extra forgiving when ppl make honest mistake.
But yet i cannot help myself to feel disappointed with the customer service and starting to question my investment in pimax. A rare case from me really a person not so easily disappointed.
Finally, i cannot tell you how to do it better but let you know what is it like to deal with it even for a mellow guy like me.
I guess all of this is summing up to 1 word,
It’s make or break.