Dear Futurists,
Please allow us to announce one thing for you. In order to better provide you with fast service, help you solve the after-sales problem in a timely manner, and manage the tickets you submitted. We introduced the New Help Desk System–Odoo.
Since the previous help desk system has a single function to deal with the ticket, many tickets could not be tracked. Service operator repeatedly record user question and feedback during work, resulting in repeated work and repeated collection of information. Besides we don’t have an effective management question to unify the portal, collect questions from users via email, forums, previous help desk, etc. These have caused us to do a lot of repetitive work before, resulting in the inability to effectively solve the user’s problems. Please understand that the inconvenience caused to you before.
We will not shut down the previous help desk for now, but you will not be able to submit a new ticket. Please submit your question to the new help desk. The former service desk can still check the questions you submitted before, and we will process all remaining issues before the system is shut down. Due to the inability to synchronize information and data from both platforms due to the use of the new system. As a result, you need to re-register your account. We apologize for the inconvenience caused.
The new help desk can be replied via email, and users no longer need to log in to the system to check the ticket. So it can help you deal with your problem very conveniently. We can gladly say that every ticket or email which is attached to help desk can be replied in 24 business hours (Many backers might don’t know that old service desk does not support email reply). At the same time, we hope that you can come to the new service desk to submit your ticket, such as after-sales issues, shipping issues, return issues, refund issues and more.
Finally attach a link to the new help desk:
Thanks for your long-term trust and great support .
Yours Sincerely,
Pimax Team