Lately I’m seeing that the sloppiness in solving problems, poor foresight, attempts to save a few euros and bad practices with respect to customers, are making the already not very numerous customers of Pimax, even the craziest fans, leaving them. It’s not that they had a good reputation before, especially because of the poorly focused lenses of the first Pimax 4K that non-European eyes also noticed.
Promised things that don’t come true, trying to get people to reject gifts for being a backer, selling expensive solutions to problems that they themselves create, make people abandon Pimax products to avoid problems and extra costs of customs, shipping to China, technical service, etc. The bad reputation has already cost them that most consumers do not even consider buying a product, just because it is Pimax.
In Spain there were two support groups (in Telegram) about Pimax; as far as I know, there is only one left of which I am an administrator, so I know what I am talking about.
Given the large amount of defective products and the problems in fixing them, shipping costs, returns, etc, people choose to sell them as if they were fine, and the following buyers do exactly the same, generating a large amount of haters. The creator of the other support group bought a second-hand Pimax 8K (not mine) and it was so bad that, in anger, he deleted the group.
Now I’m seeing that in the only group left, where there were people still excited about the Pimax 8KX, seeing how Pimax was handling things, many switched to the Valve Index, including all the members of my Pimax 8K M1 Testers group, who ended up quite fed up with the way they were treated. The only one who still continues, almost out of curiosity, is me.
Of the few who didn’t switch to the Valve Index, hoping to have better sharpness with the 8KX, many abandoned them when Sebastian Ang’s releases his video about the HP Reverb G2, because they preferred above all sharpness and not having to deal with Pimax. With the latest actions of removing USB, not complying with foams, making us pay customs fees, etc. All the other members of my group are considering leaving Pimax and moving to G2, in fact, there are a few who have already withdrawn their order for the 8KX and have taken advantage of the G2 discount. As they say, having other Pimax is not worth having so many problems and expenses, just for losing some SDE; and at the loss of a FOV with less sweet spot and even with distortions, you get used to it.
In short, if the rest of the groups in other countries are the same, excited about competing products and talking about the new Microsoft Flight Simulator or other things, Pimax has a very, very serious problem.
People are not in favor of promises and I don’t think a new miracle product out of the blue could make things better.