Pimax 8KX must be unplugged and replugged every time PC is started (Very Frustrating)

fgethers1 · July 17, 2021, 7:46pm

Ok,
I thing the title says it all.
I turn on my PC to get some racing in VR going, I power on my V1 Light Houses, I start piTools, I turn on my 8KX and it either won’t track or is not recognized

I then proceed to unplugged both USB’s and sometimes even the Display Port Cable and then everything works.

I can’t be the only one that this is happening to, Please Assist if you have any info that can help correct this behavior, it really is Very Frustrating.

Douglaster · July 17, 2021, 9:21pm

Probably the USB is shutting down to preserve energy and “crashes” the 8K-X.

I recommended that you get a pcie-usb card or try another USB port.

Tripleinside · July 18, 2021, 12:22am

I have the same issue… and the power saving feature of my USB controllers is disabled

3D_FAN · July 18, 2021, 7:32am

I have this only in some cases, then only unplugging USB allows to restart the 8KX. Yes, there is a bug.

fgethers1 · July 19, 2021, 4:51pm

So,
I wanted to verify everything before responding to this.
I disconnected my 8KX from the usb hub and plugged the usb 3 connector into a usb 3 port on my PC (Directly).
I connected the 8KX usb 2 connector to a usb 2 connector on the PC (Directly)
I then re-configured the BIOS/UEFI setting to Not shut down power on the usb ports so that there would be no chance of the 8KX loosing power or connection.

The result is exactly the same, when I power the PC on, start piTools, power on the 8KX, it doesn’t work, I then unplugged both usb cords from the PC and replugged them and the 8KX shows connected and recognized along with the light houses in piTools and it then works.

I do not like the idea of constantly unplugging/replugging things from the motherboard ports. That is just too much wear and tear on these things and they always eventually break or get loose.

dstar · July 19, 2021, 5:14pm

first the X, then pitool!

fgethers1 · July 19, 2021, 5:36pm

I will try that today to see if it makes a difference.
So, what about power off, I normally stop Steam VR, then power off the 8KX and then close piTools.

I will try anything at this point to avoid frustration.

dstar · July 19, 2021, 6:16pm

When I quit pitool, my X switches off automatically.

(nonstop USB Power required)

Douglaster · July 19, 2021, 10:31pm

My 8K-X stays off till i open Pitool, then it starts normally.

Then, when i close pitool it closes too.

Did you try to ONLY restart the pitool service instead of repluging everything ?

Also, this can be the DP port and not the USB ones.

fgethers1 · July 19, 2021, 11:41pm

Yes, I have tried to just restart the service, I have tried to reboot the HMD, but non of that works.

Douglaster · July 20, 2021, 12:25am

How many DP ports do you GPU have ?

Can you try to plug your monitor on the HDMI (or other non DP port) and then plug the 8K-X only ?

fgethers1 · July 20, 2021, 12:48am

My display is already using HDMI, I use a 65" LG OLED with GSYNC at 120Hz, so the only thing using DP port is the 8KX. My GPU is a 3090 Founders Edition, it has 3 DP ports and 1 HDMI port.

fgethers1 · July 20, 2021, 1:01am

@dstar
Ok, so this is the second time I started my PC today, as explained before, the usb ports are configured to stay powered.

Both times, I turned on the 8KX, then I opened piTools and the 8KX and Base Stations were recognized.

I’m hoping this continues, if this keeps working, you have relieved a Ton of stress and frustration.

Thanks

My 8KX does not switch off when I quite piTools though, I guess you can’t have everything…lol

fgethers1 · July 20, 2021, 1:36am

@Douglaster
Thanks so much for jumping in there to try and help me, this has been a painful annoyance lately, this didn’t alway happen and I’m not sure why it started.

It seems to be working for the moment, but I fear that this will only be temporary but I will keep my fingers crossed.

It’s funny that your 8KX operates differently than mine, My 8KX powers on and off without piTools and definitely does not power off when I close piTools.

Douglaster · July 20, 2021, 1:43am

It’s very strange, which firmware do you have ?

Im on:

And my setup is almost as yours, 3080ti with the HDMI being used by my OLED C9 too.

Another question, what’s your motherboard ?

fgethers1 · July 20, 2021, 1:58am

@Douglaster
That’s funny, my OLED is also a C9.

My motherboard is the Gigabyte Gigabyte Z490 AORUS MASTER with a i9 10900k

My piTools is:

What do you do about shutting down Steam VR? What sequence?

I see your firmware is later than mine, so I just did a check for new version and got this:

Douglaster · July 20, 2021, 2:08am

We have very similar setups indeed, i’m using a 8086k with a Asrock Z370 Taichi something.

I always open Pitool first and then start SteamVR, doing the inverse when i shutdown.

Yes, i bought this 8Kx used and it came already with this firmware flashed ! Suposedly it’s a beta beta version of the 90hz (although it just shows a black screen no matter what)

You can try to persuade the support team for this version or someone could send it to you.

fgethers1 · July 20, 2021, 2:34am

@Douglaster
Thanks again for taking the time to respond, I really appreciate it.

PimaxQuorra · July 21, 2021, 6:48am

Hello,

This is a weird scenario. We do suggest you file a ticket to the tech support, they can take a look at your issue, and provide further assistance.

Regards.

fgethers1 · July 22, 2021, 1:26am

@dstar
Well, it looks like that was very short lived.
I used the 8KX 2 days ago, today without any changes what so ever, I decided to jump in a get some hot laps in, but I guess my 8KX had different ideas.

I first Powered on the Base Stations
I then booted my PC
I then Powered on the 8KX
Finally I started piTools

And…Drum Roll Please, Yes, the 8KX and base stations did not get recognized in piTools, so unplug both usb’s and replug them and the 8KX and base stations are instantly seen and working.

This is very annoying, I guess it’s time to do as suggested by @PimaxQuorra and open a ticket.