Pimax 4k keeps disconnecting

Hi everyone ,

I’ve just bought pimax and when latest piplay is in pimax mode , hmd keeps connecting and disconnecting every several seconds . When I switch to 2d-3d video mode I can play videos and picture looks good but there is no headtracking .

I’ve seached through the internet for the solution and wasted several hours on this . Please help me

@Pimax-Support

Fixed Category & added support to your post.

Please post your computer setup.

Win ver
Cpu/ram
Gpu driver version
Piplay version
Headset first 3 serial numbers

Geforce 1060 , windows 10 , intel i5 , 15GB ram
HMD works for several seconds (everything is smooth in steam vr and in 360 movies mode) and then it disconnects . I’ve tried to pull out other usb as suggested in other posts but no luck . It’s only stable in 2d/3d mode

1 Like

Ok , I kept trying different things and it’s stable now .
If anyone has similar issue , I did several things :

  • reinstalled last version of pippay
  • didn’t upgrade to beta software (it’s on by default in options)
  • turned off integrated graphic card in bios

after these steps , after several hours of trying , HMD worked and I watched 26GB star wars ep7 and its AWESOME

thanks for replying to my post
best regards

1 Like

Your welcome. Yeah Igpu needs to be disabled.

Welcome to pimax forums. :beers::sunglasses::+1::sparkles: