I have been back and forth with support via email for a month now (a little over actually-starting late February), trying to get information and to get my Pimax 5k+ shipped. For a little info, I am P1232, and I ordered on Oct. 26.
I had opened tickets and sent forum messages with no response for 3 weeks, so I emailed on March 4, asking for an update on my headset. I received a reply saying that they have “contacted the courier to collect the package, and the tracking number will be updated later.” Good, right? I thought so. Fast forward 5 days, no word (no UPS or FedEX or nothing), so I sent a follow up email asking for another update, as I had hoped to get the Pimax before a certain date. They then sent back a reply a few days later, saying my shipping info was incomplete, which it is not. I have a normal US address (Florida) without any weird characters or apartment numbers or anything. But I complied anyways, and sent back my address again in the format they requested. A day later I received this reply. I was content, they updated me on what was happening, and so I thought all was good. Fast forward another 3 days, then I get another email saying that they need to confirm my address. Which I did. I say this in a reply, but include my address again just to be safe. No reply. A few more days pass, and I get another email saying that my product hasn’t been shipped but they will send it in ‘these few days.’ So I get excited, but then get another email the next day saying they can’t ship because my shipping address isn’t completed.
Sorry for the rant, I am just obviously frustrated, and just want to get this all cleared up so I can receive my headset. I just wanted to make this known so I may receive a clear reply on what I need to do from Pimax to resolve it.
So what do I need to do to confirm my address and get my 5k shipped?
Thanks,
A frustrated customer
