No shipment-22 days after first notification!

I got email on Jan 22 stating that my pimax will be shipped by Jan 25. After 22 days, I am still waiting for tracking information. 14days before after my request they informed me that “pimax is on the way to the overseas warehouse, from there, it will be shipped to you with a tracking number available” But nothing changed since. No reply to my recent mail. What is going on? I am getting really frustrated. At least they could keep me updated :angry:
Has anyone else from Germany received your device?