Common problems the serial number, corresponding solution, continuously updated in…
- Piplay not search equipment.
- Piplay always searching for the device.
- Pimax headphone has no sound.
- Pimax has been prompting the firmware upgrade all the time.
- Pimax inside screen Angle of 90 degrees.
- Extend mode has no image in headset when start a game.
- Why do games can’t run, or the game running on an error.
…
1. Piplay not search equipment
Cause: USB or HDMI signal is not detected.
Solution:
- Check that both HDMI and USB are connected to the computer.
- Check if HDMI is connected to the computer’s discrete graphics card and the monitor is connected to a discrete graphics card too (if the computer’s discrete graphics card has only one HDMI port, the monitor can be connected to the DP or DVI port.) The desktop computer ensures that the integrated graphics card is not working and Not connected to any other display device).
- Check whether the helmet light is blue, if not blue to re-plug HDMI.
- Check the “Task Manager” → “Services” → “PiserviceLauncher” is running, you can restart the service
- Check the USB drive is normal, Device Manager, whether the driver is not installed equipment. Try to install USB Universal Driver .
- Try to restart computer.
2. Piplay always searching for the device.
Cause: USB or HDMI signal is not detected or other software lead a fail to Piplay driver.
- Check that both HDMI and USB are connected to the computer.
- Check if HDMI is connected to the computer’s discrete graphics card and the monitor is connected to a discrete graphics card too (if the computer’s discrete graphics card has only one HDMI port, the monitor can be connected to the DP or DVI port.) The desktop computer ensures that the integrated graphics card is not working and Not connected to any other display device).
- Check whether the helmet light is blue, if not blue to re-plug HDMI.
- Check the “Task Manager” → “Services” → “PiserviceLauncher” is running, you can restart the service
- Check the USB drive is normal, Device Manager, whether the driver is not installed equipment. Try to install USB Universal Driver .
- Update the latest graphics driver.
- Check it if you have set up the oculus drivers, if you do have, you can unistall it and re-plug Pimax USB to
see whether Pimax can get connected normal. - Switch the lower right corner of Pimax icon to Pimax mode to see whether it is working normal.
3. Pimax headphone has no sound.
Cause: The Audio driver on the graphics card is not correctly recognized and set as the default device
Solution:
- Right-click the lower right corner of the computer sound icon, open the playback device. Set the Pimax as the default device.
- If you do not install the audio part of the video card driver will cause the computer does not recognize Pimax headphones, update and install the complete video card driver.
- A small part of the user set the HDMI sound off the motherboard option, if the above methods are useless, you can check whether the motherboard HDMI sound option turned off, you can reopen it to make Pimax work normal.
4. Pimax has been prompting the firmware upgrade all the time.
Cause: The DFU upgrade driver is not installed properly or is missing the Microsoft runtime.
Solution:
- Set up a new USE driver(STMMicroelectronices DFU device drivers) and restart Piplay after that.
- Please use the Microsoft common runtime to repair and restart Piplay.
5. Pimax inside screen Angle of 90 degrees.
Cause: Some people open Piplay with a wrong position when change mode.
Solution:
- Right-click desktop resolution, set the Pimax’s display direction to the same as the main display.
6. Extend mode has no image in headset when start a game.
Reason: the game is running automatically when the game screen display in your main screen. But if your game’s default resolution is bigger than or smaller than your main screen resolution, the game screen will “run Offset”, between the two screens.
Solution: 1. This time is actually your game is not fully into your VR screen, you can move your mouse to drag the game all into the VR, and then click to maximize (ALT + ENTER key is to maximize the switch hot key).
7. Why do games can’t run, or the game running on an error.
Reasons: 1. Some games only support WIN7 and WIN8 (extended mode games mostly) Part of the game only supports WIN8.1WIN10 system (similar to the virtual desktop)
2. The lack of the corresponding game runtime, or DX tools
Solution: 1. If there is some game itself does not support the system, may not be a good way.
2. Install the commonly used 3D game runtime, DX tool repair, install DX11