I tried all current versions of Pitool like 76, 84 and even 90 and the best 1 to use is 84.
I got a “not disconnected” status on 76 and if I try to update to 90 it always gets the message that the files are corrupted at …/user data/local/temp/ ,which are not actually. So now I stay at 84. How ever i also tried to solve the Lighthous issue by flashing the firmware but nothing happend. I pluged the pimax into another PC with another GPU and another 2 lighthouses but they also weren’t detected by pitool.
So my guess is its not my PC its a software issue.
Did you try deleting the lighthouse config directory, as discussed earlier in this thread? That seems to be needed for most people. Pimax really needs to fix this by the way @Sean.Huang@Matthew.Xu
Well I just had the exact same thing. Couldn’t get it to work. Manually stopped the piservicestarter from the services list, killed all other pi*.exe from task manager, restarted the service, nothing … Then did it again and then it suddenly detected the LH’s … It’s buggy for sure.
I did the solution with the service restart but no effect at all. Btw. If I quit the Launcher from the Task manager every .exe file gets closed but pitool exe. HMD gets detected but still no LH nor Controllers are detected. Pimax realy needs to fix this issue.
In the diagnostic there were no issues. Everything passed.
I reinstalled windows again from scratch. So the only installed elements now are Google Chrome, Pitool, Steam with Steam VR and some Windows updates (not fully complete since there are tons of it to download)
In the windowslog I found an error 7030.
Translation: “PiServiceLauncher” is marked as an interactive service. The system has been configured without possible interactive services. The service may not work properly"
My newest guess is:
there must be an issue with the PiService.
-Reinstalled Windows from Scratch again
-I did uncheck the UI0Detection (Interactive Service detection)
-installed Pitool version v1.0.1.76 (no errors)
-PiServiceLauncher is running
-Headset gets recognized by Windows (plug in sound) but not detected by Pitool
-Tried several restarts of Service/Pitool/HMD/unplugin/ changing USB, DP Ports.
-Sometimes get a picture like the movie Interstellar LOL (see picture bellow)
-HMD has green Status
-Diagnose code: 10635 Disconnected
-Diagnose Status: Disconnected/Missing DX components (DX Repair was already executed status stays)
-Tried Pitool as administrator
-Installed early GPU driver from 416.94 to 399.24 don’t ask me why I’ve chosen this version…
…Next step is updating Pitool with Softwareupdater to 1.01.90
@Heliosurge got the DX fixxed like You said. Thank You
Now I hope Sean can help me out with the rest.
Current status: like my first Post.
Pimax 8k connected and running. No Basestations detected.
Interesting part is: If I connect the Vive Pro as well and put the HMD in sight of the lightouse Pitool dedects the basestations but you can’t run the setup since the pimax has a frozen picture.
Just an update:
My Pimax 8k is now fully tracked thanks to Sean. The problem were the imu which weren’t calibrated to al six axis. But at least its done. So if there are problems with no lighthouses and no tracked HMD by th lighthouses You can call Sean. He’s got the software to calibrate everything.
I, and many other people also have the same problem. Do you think you could share the solution in this thread? It seems inefficient for each of us to have to contact support and ask for the same help.
Hi Martin. If i remember correctly you updated your firmware in one of your videos. I just can’t remember in which one… So can you quickly tell how do you update the firmware? There were some button pressing involved on the headset?
