I’m new to vr and i recieved my pimax early today. i did the setup as instructed but i think there was a power flick when the firmware was updating and my headset stays on a green light and will not work can anybody help please?
This maybe a silly question but dud you try on the headset? There is a sensor to detect if its being worn.
This is located between the 2 lenses middle top.
Otherwise what is your system specs?
Windows version
Cpu/ram
Gpu/driver version
Piplay version
Headset’s firmware
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yes i did but still nothing
windows 10 pro 64 bit, Desktop
intel i5-2320 @3.00Ghz
Nvidia GeForce GTX 1050 ti Version 385.41
Piplay v.1.2.97 (tried earlier versions none worked)
unsure what the headset firmware is, how do you find out what firmware you have?
If piplay connects to the headset it’s displayed on that startup screen.
I can’t say but the 1050 ti might give you a low gpu warning & load piplay in limited mode. I believe in settings there is an option to enable full version.
With you cpu ensure you have igpu disabled in bios.
Support should be on soon & if your online they can setup a skype with teamview & help directly
Hi, please send ID & Password of Teamviewer to support@pimaxvr.com, I would like to assist you remotely if you’re available.
@Alien Is it working normally now?
No. Now pc gone into a loop and is not working
Cannot access the desktop
Have you pulled out HDMI & USB cable of the helmet and restarted PC?
Yes it just loops on main screen and you only get a buyssy circle
Its come good now just looking at it. Try again tomorrow because i have to go to work now
Thank you verry much for trying
You’re welcome, please send ID & Password of Teamviewer to support@pimaxvr.com directly.
Have a nice day 
Edit: Usually we need to check the connection of the headset, and then check the driver’s version and completeness of discrete graphics if the indicator light is green.
Actually I did many wrong operations and this issue was resolved by reinstalling NVIDIA driver 384.94 manually. 
Hello I’ ve sent the teamview codes directly to support@pimaxvr.com
Thank you so much. The headset is work on both connections now
can’t wait to try it out
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Just for a curiosity record, getting back from oculus, my headset is no longer display even through the headset is in green light.Since I used to have my headset with extension cables (both HDMI and USB), then I decided to connect directly to the PC connector without additional cables, now it is working (but only in 1k mode). I wonder it used to work properly even in 2K mode ( I used HDMI “active” connector for cable extension).
Hi, I met this issue (only 1K resolution available) in solving the subject issue for @Alien. At that time, he used an adapter that converts DVI port to HDMI port that used for Pimax headset. When I uncheck the checkbox " 1920*1080 resolution", the helmet appeared Green light + black screen + Piplay detected Pimax headset phenomenon. Finally it worked normally after I reinstalled Nvidia driver 384.94. Maybe some NVIDIA setups were mixed, not sure.