Internal server error

Feedback
1

Hi,

Just ordered a 5k Plus and a 2 in 1 cable in your store.
Everything went fine until I made my payment on Paypal.
Then I’m greeted with:

Internal server error

(‘Cannot create moves for different companies.’, ‘’)

I can’t see any orders on my account, and I didn’t get any confirmation mail.
But thankfully my card is charged…

So, what’s up?

2

Others have mentioned the same issue, but said they got confirmation mail so I don’t think there’s anything to worry about.

I think it’s a configuration issue on the platform they use (Odoo) and probably one that shouldn’t be shown to the end-user… :wink:

3 Likes
3

I hope so :grin:

Just feels a bit unsettling when you see your money go bye bye, and you don’t even get a “thank you” in return :rofl:

2 Likes
4

Yeah. I would probably think the same thing if it was me and I hadn’t seen the other posts here … :slight_smile:

2 Likes
5

Well, we will see in a day or two what happens :+1:

2 Likes
6

@konger or @matthew.xu can look into this & get resolved. Being the weekend may not hear back til monday.

But as DrWilken said a couple others have experienced this as well.

3 Likes
7

got the same thing than https://community.openmr.ai/t/resolved-purchased-plan-a-got-charged-but-error-on-website/24525/4 and this
got charged but no confirmation (for the upgrade plan F)
and got BTW the shipment taxe even if im an kickstarter backer
after month of trying and now i got this is really exhausting
@konger @Matthew.Xu

8

Sorry for the inconvenience.The engineer is solving the problem.
Your order will be restored after the problem has been resolved.
Thank you for your feedback.

3 Likes
9

Yepp, got my order number today in the mail :+1:

2 Likes