Hi! today i received the hand tracking. i fixed it in the headset but when i start pitool (i tried both version 263 and 264) it is not detected and i cannot install the drivers. the leap motion is detected by the pc, but I have this error
I cut the silicone sleeve to use it together with hand tracking. The module enters without strong pressure, but it seems strange to me that the problem is that. the module is actually detected by the pc. if it was not inserted well I should not have seen it among the devices of the pc, right?
That is the problem. I cannot install the hand motion software / driver because the pimax does not detect it. However I tried to uninstall pitool and reinstall it along with the leap motion software, but it doesn’t work
I don’t think the problem is related to the type of headset. it should be a driver issue from what i read but i also manually installed the software from the official ultraleap and it still doesn’t work
Here is pimax’s answer. I’d expect nothing less . I replied saying that I have tested the type C and it works perfectly. I have a couple of friends with pimax, I’ll let them try hand tracking too and see if it works for them
Hi, as said, I do have a similar problem on my 5K XR with the hand- and eye-tracker. Other USB 2.0 devices work fine (Vive tracker, USB flash drive, etc.). I think its a firmware problem. On my 5K+ (SN 202) both devices work, so my hand-tracker and eye-tracker are fine. It would be interesting to see if the problem also occurs on other Pimax HMDs that are still within the warranty period.