Unfortunately, without running the panels in, pixels can die or become full bright / full dark and this can happen days after receiving a unit as the same can happen with projectors and TV’s too. However I think you will find that manufacturers run panels for a day or two with software that stresses the screen and will highlight any fault these days because it is better to delay 2 days than handle returns and get poor reviews. This is still not a fool proof method though, It just greatly minimizes the chance of a faulty panel passing QA.
Pimax has been under a huge amount of pressure to deliver so I guess quality assurance, testing and possibly manufacturing is being rushed.
The problem with VR pixel faults is they are easier to see being so close to our eyes so standard TV/monitor pixel policies like this Dell one should not apply to a VR device and they should all be considered premium panels without any defect that would spoil VR immersion. VR should not have a panel lottery associated with it like in the TV / Projector world either.
It would be great if Pimax publish their policy on this matter. Also, what is the return period for Pimax HMD’s if you simply don’t like it?
Pimax told me their policy was there had to be 3 or more pixels to replace. They were very strict about this too, I had to send multiple pictures proving that the pixels were dead. I don’t know how they’re going to keep that up when it’s in the general public, I’m a pretty techy guy and even I had trouble getting pictures to the fidelity required to show individual pixels, especially right at the spot where the dead pixels were.
That sounds like a pretty bad policy for a brand new VR hmd.
Especially as there are so many stuck pixel complaints.
With the current defect rate & a policy like that, they are going to have a lot of angry backers.
Maybe hundreds being told to live with 2 stuck pixels right out of the box. @anon74848233 I think this policy needs a review.
These stuck pixels could become a huge problem for the reputation of pimax.
Please learn from this problem early, before it gets out of hand & apply some rigorous testing for the screens BEFORE They go in the hmd’s.
We check every headset before ship and dead pixels problem shouldn’t be this much,.Service desk will tell you whether your problem is dead pixels problem.
We have policy for dead pixels before, but we are discussing a official policy for public.
the components will be really cheap in china, so i don’t think its a big part of the price difference. But anyway pimax has to do testing before they are assembled with the knowledge they have now. I guess the quality control of the 5k+ panel suplier isn’t good, that is what we can conclude for sure.
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