I have just got my Pimax working but the right screen has a line through it about 3 quarters of the way down the screen. The picture below the line is flickering while the rest of the picture is clear and stable. I get this effect in a game or in the Steam room, when I don’t have Steam open and all I can see is the Pimax logo and starry back ground the picture is clear. Has anyone come across this before?
I saw something similar to this once. I turned off my headset and rebooted my PC and the problem went away. Have you tried that yet?
You can register an account and create a ticket in service desk if you need Pimax tech support.
I’m having the same problem.
There is another forum post that suggests turning off the lighthouses and seeing if that fixes the issue, https://community.openmr.ai/t/replied-5k-screen-error-with-lighthouse/16370/7
I’ve got a ticket raised, will keep you updated.
Thanks Arno. I do not have any lighthouses connected but would be interested to hear what the issue is
I am unable to create a support call. I have created an account but it won’t allow me to access it, I am told the password is incorrect. I have created a second account to ensure the password is correct but same result
Why not change another available password ?
Seems this is related to a faulty cable, they are sending me another one (again) which they believe should fix it.