I received my Pimax 5k+ full kit recently.
When I first set it up I was able to pair everything through PiTool setup: 2x knuckle controllers, 2x 2.0 base stations and the 5k+ hmd.
I did not specifically set up in SteamVR yet, but had downloaded it.
I was able to first get into an open area (mountains in the distance and a moon or sun).
Then a room to look around.
Looking around and moving hands etc worked from what I could tell.
It was disconnecting a after a few minutes, I would re-plug/restart PiTool and headset and try again.
Again it worked for a few minutes.
I clicked the error in PiTool after one of the disconnects and it started what looked liked a firmware update. The bar reached the end but it said failed.
Now when I connect everything I get disconnected 10500 error.
Setup:
I am in Australia for reference, order and shipping were fine.
PiTool version v2020.3.24
Pimax 5k+ 144hz SN
2x knuckle controller
2x 2.0 base stations
Travel adapter on the power adapter (I was provided the wrong adapter (US?) power instead of Australian). This was working initially.
GPU: 1080ti, latest updates
CPU: AMD Ryzen 7 1800x
Symptoms:
Headset power LED, when initially plugged into power, flashes red then stays off (black).
USB is recognised on some usb ports but not others.
Volume control works via usb when in a working port.
dfu.exe does not detect the HMD to flash (running from program files)
Sorry to hear that, and that’s a pretty comprehensive list of things you have tried. If it is indeed a firmware failure update that has bricked it, I believe there are a couple of tools that can fix it.
However, I haven’t had this problem so I haven’t resorted to either of them myself. Might be safer to wait until some others come online with better experience to help out, but here’s the links:
Thanks for the prompt reply, I appreciate it.
I’ve had a read through the topics you listed and tried some things that haven’t unfortunately worked.
I’ve tried running the third party flasher (as admin) but it has not been able to detect the headset.
Np at all, right OK that’s a shame. I’m sure you’ll get some further assistance on here shortly, and if all else fails Pimax Support will be able to assist you further. I won’t ping on here just yet, but Pimax Quorra will be able to connect you to the right support team.
Hi JoshC,
Just a suggestion, did you try to unplug and reseat the HMD cable at the HMD end?
The only other thing I can suggest is the power adapter may be at fault. there should be a light on, either red, green, purple or red/green/blue cycle.
I’ve just had a go at reseating the cord on the HMD end but no dice unfortunately.
I don’t mind picking up a power adapter to test, do you know what kind?
I understand that it needs to be 12v with at least 2 amps, but do you know what size the connector needs to be to connect to the HMD cable? I’ve been having a hard time finding the exact size.
Yep, thanks all.
I’ve ordered a universal power supply that should be arriving in the next few days. Hopefully that’ll get me to the power-on stage and I can see what state the firmware is at.
New power supply has come in, same issue unfortunately.
When connected to power the led will flash red once then turn off.
Here’s a quick video, this is when I plug in the power.
Headset is plugged in via usb and display port as well
Any ideas, am I missing something simple?
Thank you for the suggestion, I have just gone and created a ticket on the Pimax support website.
I’ll keep trying things in the meantime.
Does anyone know if there is supposed to be a specific device named and showing up in device manager if everything is working correctly?
I can see the usb audio coming up when plugged in but not sure what I’m looking for regarding the headset - everything looks like a generic device.
I have tried just about every usb port but had no luck.
In the process however I decided to try getting the device into dfu mode via the power button combination have had some level of success there.
I have been able to get the device into dfu mode.
Using one of the flasher tools I have tried applying the newest firmware.
It “succeeded” then started rebooting which is when I received an error with the usb being unrecognised. Flasher tool still thinks it is rebooting.
Different method, says success still but headset now stuck with a solid red LED and 10500 error.
Tried both the latest manual firmware and the firmware from Pitool p2.dfu.
Happy to report that support were able to fix the issue for me via remote session.
From what I understand they applied firmware update, checked a few things with their tool, we then reinstalled Pitools and some restarts of the headset and it is working.
A few adjustments to where I have my base stations and I’ll be smooth sailing.
Thanks for everyone’s help, it was much appreciated.
